JIRA Administrator

Kalepa Insurance Services, LLC; Cincinnati (OH); On-site; USD 80,000 - 100,000; Full time

Job summary

Core Specialty is seeking an experienced JIRA Administrator focusing on Jira Service Management (JSM) to support and enhance ITSM processes. You will configure workflows, automate rules, and optimize queues, portals, and knowledge bases.

Collaboration with IT and business teams to automate service workflows is required. The role includes implementing SLAs, reporting, and providing Tier 2/3 support, training users, and ensuring secure access control.

Qualifications

• 3+ years of experience as a JIRA Administrator with focus on JSM.
• Hands-on experience configuring workflows, fields, permissions, SLAs and automation.
• Experience integrating JIRA with Confluence, Slack and monitoring tools.
• Experience with JIRA Data Center and cloud migrations.
• Proficiency in JQL, scripting tools (Scriptrunner, Groovy) and API integrations.
• Atlassian certifications are highly desirable.

Responsibilities

• Configure, administer, and optimize JIRA/JSM to improve ITSM workflows.
• Design incident, change, problem, and request fulfillment processes.
• Manage portals, queues, knowledge bases, and service catalogs.
• Develop dashboards and reports on IT service performance and SLA adherence.
• Provide Tier 2/3 support and end-user training.

Skills

Jira Admin & ITSM

ITIL knowledge

Automation & workflows

Scripting (Groovy)

API integrations

DevOps collaboration

Education

Bachelor's degree in Computer Science or related field

Tools

JIRA

JIRA Service Management (JSM)

Confluence

Scriptrunner

Groovy

Git

Atlassian Access

Monitoring tools

Job description

## JIRA AdministratorApplylocations: Cincinnati, OHtime type: Full timeposted on: Posted Todayjob requisition id: JR101493-We are seeking an experienced JIRA Administrator with a strong focus on Jira Service Management (JSM) to support and enhance our IT service management (ITSM) processes. The ideal candidate will be responsible for configuring, administering, and optimizing JIRA Service Management to improve workflows, automation, and reporting for IT support and business teams.**Key Accountabilities/Deliverables:*** **Jira Administration & Configuration:** + Manage and maintain JIRA, JIRA Service Management (JSM), and associated Atlassian tools. + Configure JIRA workflows, custom fields, permission schemes, notification schemes, SLAs, and automation rules. + Implement and customize JIRA Service Management (JSM) request types, queues, portals, and knowledge bases. + Maintain user access controls, security settings, and group permissions in alignment with IT policies.* **Service Management & ITSM Support:** + Design, implement, and optimize ITSM processes such as incident management, change management, problem management, and request fulfillment using JIRA Service Management. + Configure and manage Service Level Agreements (SLAs) and escalation rules to ensure timely incident resolution. + Develop and maintain customer-facing and internal service portals for streamlined ticket submission and tracking. + Collaborate with IT and business teams to automate service workflows and improve efficiency.* **Integration & Automation:** + Integrate JIRA Service Management with third-party applications (e.g., Confluence, Slack, Microsoft Teams, monitoring tools). + Implement automation for repetitive tasks, approvals, and notifications using JIRA Automation Rules and Scriptrunner. + Work with DevOps teams to integrate JIRA with CI/CD pipelines and version control systems like Git.* **Reporting & Analytics:** + Develop dashboards and reports for IT service performance, ticket trends, SLA adherence, and team productivity. + Provide insights and recommendations to improve ITSM efficiency based on data-driven analysis.* **User Training & Support:** + Conduct training sessions for JIRA users, IT teams, and stakeholders on best practices and tool usage. + Provide Tier 2/3 support for Jira and JSM-related issues, ensuring minimal disruption to service teams.**Technical Knowledge and Understanding:*** Knowledge of JIRA Insight Asset Management and its application in IT asset tracking.* Strong understanding of IT Service Management (ITSM) principles and frameworks (e.g., ITIL).* Familiarity with Atlassian Access and user identity management.**Requirements:*** Bachelor degree in Computer Science or related field, or equivalent work experience.* 3+ years of experience as a JIRA Administrator, with a strong focus on JIRA Service Management.* Hands-on experience configuring JIRA workflows, automation, SLAs, and service portals.* Experience integrating JIRA with third-party tools such as Confluence, Slack, and monitoring systems.* Experience with JIRA Data Center and cloud migrations.* Proficiency in JQL (JIRA Query Language), scripting tools (Scriptrunner, Groovy), and API integrations.* Experience working in Agile and DevOps environments is a plus.* JIRA certifications (e.g., Atlassian Certified JIRA Administrator) are highly desirable.Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over work authorization sponsorship now or in the future for this position.#LI-Hybrid -At Core Specialty, you will receive a competitive salary and opportunities for professional development and advancement. We offer medical, dental, vision, and life insurances; short and long-term disability; a Company-match of 100% of a 6% contribution 401(k) plan; an Employee Assistance Plan; Health Savings Account, Flexible Spending Account, Health Reimbursement Account, and a wellness programCore Specialty offers a diversified range of property and casualty insurance products for small to mid-sized businesses. From underwriting offices spanning the U.S., the Company focuses on niche markets, local distribution, and superior underwriting knowledge, offering traditional as well as innovative insurance solutions to meet the needs of its customers and brokers. For further information about Core Specialty, please visit www.corespecialtyinsurance.com.