Jira Service Management Architect - AI-Driven ITSM

Socket.dev; Missouri; On-site; USD 110,000 - 200,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision benefits

401(k) plan

Paid time off

Job summary

Accenture is seeking a Jira Service Management (JSM) practitioner to own the platform layer of transformation, designing workflows, automation, and integrations that turn service chaos into scalable delivery.

You will work with Agile consultants and client stakeholders to implement AI-enabled capabilities that improve operational efficiency and customer experience. Travel may be required; 0–100% depending on client needs.

Qualifications

• Minimum 5 years of hands-on experience configuring and administering Jira Service Management (JSM) and integrating it with enterprise systems using REST APIs, webhooks, or native connectors
• Minimum 5 years of experience designing and implementing service management workflows, automation rules, and request type configurations aligned to ITIL or equivalent frameworks
• Minimum 5+ years' experience helping enterprise clients improve service delivery operations, tooling adoption, or ITSM process maturity
• Minimum 5 years of hands-on Atlassian automation to reduce manual effort and improve consistency
• Bachelor's degree or equivalent work experience; if Associate's degree, at least 6 years of experience

Responsibilities

• Configure workflows, forms, approvals, notifications, and automation rules.
• Streamline service delivery through intelligent workflow design.
• Integrate JSM with enterprise applications and business processes.
• Integrate automation to reduce manual effort and improve service consistency.
• Leverage Atlassian Intelligence and Rovo capabilities to improve knowledge discovery, virtual assistance, and service automation.
• Identify opportunities to enhance service experiences using AI-powered workflows.
• Monitor and optimize AI-enabled service capabilities.

Skills

JSM configuration

Workflow design

ITIL knowledge

Atlassian automation

Stakeholder collaboration

Education

Bachelor's degree or equivalent

Tools

Jira Service Management

ScriptRunner

Automation for Jira

Confluence

Job description

Accenture is seeking a Jira Service Management (JSM) practitioner to own the platform layer of transformation, designing workflows, automation, and integrations that turn service chaos into scalable delivery.

You will work with Agile consultants and client stakeholders to implement AI-enabled capabilities that improve operational efficiency and customer experience. Travel may be required; 0–100% depending on client needs.