Jewelry & Watch Cost Estimator (Customer Service)

Richemont; Fort Worth (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision programs

Health savings and flexible spending

Employee assistance program

Life insurance

Disability benefits

401(k) with employer match

Wellness reimbursement

Paid time off

Volunteer time off

Job summary

Richemont Americas is seeking a Customer Service Administrator in Fort Worth, TX to estimate repair costs for watches, jewelry and premium accessories. You will work closely with diagnosticians at the Richemont Technical Center to ensure pricing reflects Maison guidelines and customer requests.

The role reports to the Cost Estimate Center supervisor and involves explaining deviations when proposing alternate services or parts.

Qualifications

• 2+ years employment in a production based environment preferred.
• Previous SAP experience preferred.
• Customer service experience preferred.

Responsibilities

• Create cost estimates for repairs according to brand policies and RTC guidelines.
• Provide explanations when a different service or spare parts is proposed that does not align with the customer request.

Skills

Customer service experience

Production environment experience

Tools

SAP

Job description

Richemont Americas is seeking a Customer Service Administrator in Fort Worth, TX to estimate repair costs for watches, jewelry and premium accessories. You will work closely with diagnosticians at the Richemont Technical Center to ensure pricing reflects Maison guidelines and customer requests.

The role reports to the Cost Estimate Center supervisor and involves explaining deviations when proposing alternate services or parts.