Watch Repair Quality & Logistics Administrator

Richemont; United States; On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision programs

401(k) with employer match

Paid time off

Job summary

The Cost Estimate Administrator role at Richemont Iberia SL involves performing aesthetic checks on repaired watches, clocks, and jewelry to ensure the correct service was performed. The position reports to the CS assistant manager and requires strong attention to detail in validating repairs.

You will also prepare client invoices, customs documents for international shipments, and coordinate returns to the distribution center.

Qualifications

• Watchmaking knowledge is a plus.
• Excellent communication skills.
• 2+ years employment in a production based environment preferred.
• Previous SAP experience preferred.
• College degree preferred.
• Team spirit, ability to follow directions, make decisions and problem-solve.

Responsibilities

• Validate that the proper service was performed on the repair.
• Perform aesthetic checks for completed repairs of watches and clocks.
• Check individual components of the watch.
• Ensure the item is in the same condition or better upon its return to the client.
• Ensure all items of the repair provided by the client are returned.
• Ensure components requested by the client are returned according to policy.
• Prepare client invoices for finished repairs and ensure payment is confirmed and collected for end clients & non-authorized accounts.
• Prepare Customs documents (proformas) for international shipments to various locations.
• Create system transfers for return components on finished goods to the main distribution center based on manufacturer guidelines.
• Reconcile repairs from vendors to proper paperwork.
• Reconcile any extended repair beyond the departmental lead time.
• Assist with managing the RUS Mailbox and provide email responses to incoming inquiries from internal clients according to KPI.
• Support the team with audits performed for quality measures as defined by Supervisor/Manager.
• Meet or exceed quality and productivity objectives.
• Escalate issues concerning missing product to the direct supervisor upon discovery.
• Demonstrate the ability to be proactive, follow directions, make decisions, problem-solve, and adapt to change.
• Help with processing repair, finished goods, and spare parts inventories via counting and systematic data entry.
• Assist other cross-functional departments with projects or tasks based on business needs.

Skills

Watchmaking knowledge

Excellent communication skills

Team spirit

Education

College degree preferred

Tools

SAP

Job description

The Cost Estimate Administrator role at Richemont Iberia SL involves performing aesthetic checks on repaired watches, clocks, and jewelry to ensure the correct service was performed. The position reports to the CS assistant manager and requires strong attention to detail in validating repairs.

You will also prepare client invoices, customs documents for international shipments, and coordinate returns to the distribution center.