Jewelry Counter Manager: Lead Sales & Fan Experience

Pandora; Pittsburgh (Allegheny County); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Base + bonus

401K

Medical

Dental

Vision

Disability insurance

Life and AD&D

Product discounts

PTO and holidays

Job summary

Pandora is hiring a Counter Manager for our Macy's Shop-in-Shop. You will lead a team of part-time associates, coach on advanced sales techniques, manage weekly schedules, and ensure high standards of brand presentation and customer service.

You will drive sales, monitor inventory, and reinforce policies while supporting the DSM with hiring efforts. Ideal candidates bring 3+ years in retail supervision, strong communication, and a passion for delivering exceptional fan experiences.

Qualifications

• Minimum of 3 years' experience as a Sales Lead or Assistant Manager in a fast-paced retail environment.
• Strong communication skills with care and charm to engage customers.
• Sharp business acumen with ability to deliver positive results.
• Talent magnet with recruiting, retention and development capabilities.
• Proficiency with MS Office, POS systems and ATS platforms.
• Must be 18 years or older with right to work; willingness to work nights, weekends, and holidays.
• Experience in Macy's or department store retail is a plus.

Responsibilities

• Drive counter sales, exceed goals, and focus on comp sales and transactions.
• Coach and develop Part-Time Sales Associates and Leads; deliver sales training.
• Prepare weekly schedules, manage staffing, and optimize payroll.
• Oversee inventory replenishment, cycle counts, backstock, and loss prevention.
• Ensure Pandora and Macy's VM standards; maintain visual displays.
• Enforce compliance with security, POS, and policies.
• Support DSM with hiring and onboarding; assist with interviewing as needed.

Skills

Sales leadership

Team development

Scheduling

Training & coaching

Inventory management

Visual merchandising

Recruitment support

Tools

MS Office 365

POS systems

KWI

Applicant Tracking Systems

Job description

Pandora is hiring a Counter Manager for our Macy's Shop-in-Shop. You will lead a team of part-time associates, coach on advanced sales techniques, manage weekly schedules, and ensure high standards of brand presentation and customer service.

You will drive sales, monitor inventory, and reinforce policies while supporting the DSM with hiring efforts. Ideal candidates bring 3+ years in retail supervision, strong communication, and a passion for delivering exceptional fan experiences.