Jewelry Counter Manager Lead Elevate Customer Experience

Pandora; Honolulu (HI); On-site; USD 43,000 - 54,000; Full time

Benefits offered by this job

401K plan

Medical benefits

Dental

Vision

Disability insurance

Life insurance

Product discounts

Tuition reimbursement

Paid time off

Job summary

Pandora is seeking a Counter Manager for our Macy's Shop-in-Shop to lead a team of part-time Sales Associates and Sales Leads, drive sales, and deliver exceptional fan experiences on the floor.

You will coach, schedule, manage inventory, and ensure visual merchandising aligns with Pandora and Macy's standards while upholding security policies. The role requires 3+ years in retail supervision and flexibility to work nights, weekends, and holidays.

Qualifications

• Minimum of 3 years' experience as a Sales Lead, Assistant Manager, or equivalent supervisory role in retail.
• Ability to coach and develop teams, with strong customer service focus.
• Willingness to work nights, weekends and holidays.

Responsibilities

• Drive and exceed counter sales goals, focusing on comp sales and transactions.
• Coach and develop Part-Time Associates and Leads with sales techniques and product knowledge.
• Prepare weekly schedules to align with peak hours and manage payroll efficiency.
• Oversee inventory, replenishment, cycle counts and loss prevention.
• Ensure Pandora jewelry presentation aligns with VM guidelines and Macy's standards.
• Maintain compliance with Pandora and Macy's policies and security practices.
• Support DSM with recruiting and onboarding to build a strong store team.

Skills

Sales leadership

Team management

Customer experience

Scheduling

Inventory management

Visual merchandising

Policy compliance

Recruiting support

Brand standards training

Microsoft Office 365

Education

Experience in retail supervisory role

Tools

POS systems

KWI

Applicant Tracking Systems

MS Office 365

Job description

Pandora is seeking a Counter Manager for our Macy's Shop-in-Shop to lead a team of part-time Sales Associates and Sales Leads, drive sales, and deliver exceptional fan experiences on the floor.

You will coach, schedule, manage inventory, and ensure visual merchandising aligns with Pandora and Macy's standards while upholding security policies. The role requires 3+ years in retail supervision and flexibility to work nights, weekends, and holidays.