JD Edwards Tech Support Engineer – Remote Ownership

Planet Group; Illinois; Remote; USD 62,000 - 69,000; Full time

Job summary

Planet Group is seeking a JD Edwards Technology Support Engineer for a remote, 12-month contract. You will own complex incidents, troubleshoot across JD Edwards EnterpriseOne components, and drive resolution with stakeholders.

In this role you will collaborate with cross‑functional teams, implement changes to support stability, update knowledge bases, and share expertise as a subject matter expert. The position offers 40 hours per week at $45–$50/hr (DOE).

Qualifications

• Advanced proficiency in Oracle JD Edwards EnterpriseOne Technology.
• Strong troubleshooting across integrated business systems.
• Ability to own complex issues and drive resolution.
• Collaborate across technical and business teams.
• Excellent communication with stakeholders.
• Knowledge of service management processes, incidents, and change requests.
• Operate as a subject matter expert while guiding teammates.
• Strong analytical skills to evaluate complex issues.

Responsibilities

• Resolve complex incidents across multiple business system components.
• Own and drive complex technical issues to resolution with stakeholders.
• Create and implement changes to support stability and improvements.
• Analyze cross-team issues to provide effective solutions.
• Collaborate with vendors and service management to resolve issues.
• Support continuous improvement of performance and processes.
• Partner with cross-functional teams to align tech with business needs.
• Share expertise and best practices with colleagues.
• Develop and refine operating procedures for quality and efficiency.
• Update knowledge base for consistent issue resolution.
• Contribute to key technical decisions as SME.

Skills

JD Edwards EnterpriseOne

Technical troubleshooting

Ownership of issues

Cross-functional collaboration

Clear stakeholder communication

Service management knowledge

Subject matter expert

Analytical skills

Job description

Planet Group is seeking a JD Edwards Technology Support Engineer for a remote, 12-month contract. You will own complex incidents, troubleshoot across JD Edwards EnterpriseOne components, and drive resolution with stakeholders.

In this role you will collaborate with cross‑functional teams, implement changes to support stability, update knowledge bases, and share expertise as a subject matter expert. The position offers 40 hours per week at $45–$50/hr (DOE).