JD Edwards Technology Support Engineer

Planet Group; Illinois; Remote; USD 62,000 - 69,000; Full time

Job summary

Planet Group is seeking a JD Edwards Technology Support Engineer for a remote, 12-month contract. You will own complex incidents, troubleshoot across JD Edwards EnterpriseOne components, and drive resolution with stakeholders.

In this role you will collaborate with cross‑functional teams, implement changes to support stability, update knowledge bases, and share expertise as a subject matter expert. The position offers 40 hours per week at $45–$50/hr (DOE).

Qualifications

• Advanced proficiency in Oracle JD Edwards EnterpriseOne Technology.
• Strong troubleshooting across integrated business systems.
• Ability to own complex issues and drive resolution.
• Collaborate across technical and business teams.
• Excellent communication with stakeholders.
• Knowledge of service management processes, incidents, and change requests.
• Operate as a subject matter expert while guiding teammates.
• Strong analytical skills to evaluate complex issues.

Responsibilities

• Resolve complex incidents across multiple business system components.
• Own and drive complex technical issues to resolution with stakeholders.
• Create and implement changes to support stability and improvements.
• Analyze cross-team issues to provide effective solutions.
• Collaborate with vendors and service management to resolve issues.
• Support continuous improvement of performance and processes.
• Partner with cross-functional teams to align tech with business needs.
• Share expertise and best practices with colleagues.
• Develop and refine operating procedures for quality and efficiency.
• Update knowledge base for consistent issue resolution.
• Contribute to key technical decisions as SME.

Skills

JD Edwards EnterpriseOne

Technical troubleshooting

Ownership of issues

Cross-functional collaboration

Clear stakeholder communication

Service management knowledge

Subject matter expert

Analytical skills

Job description

JD Edwards Technology Support Engineer

Remote | 12-Month Contract | 40 Hours/Week

$45 to $50/hr (DOE)

Make Your JD Edwards Expertise Count

Our client, a leading professional services and consulting organization supporting the Health and Public Sector industry, is seeking a JD Edwards Technology Support Engineer to play a critical role in maintaining operational stability across multiple business system components. This is an opportunity to take ownership of complex technical issues, collaborate across teams, influence technical decisions, and bring deep JD Edwards EnterpriseOne expertise to an environment where your knowledge can make a meaningful impact.

Daily Responsibilities

• Resolving complex incidents and technical problems across multiple business system components


• Taking ownership of complex technical issues and driving them through resolution while maintaining clear communication with stakeholders


• Creating and implementing Requests for Change to support system stability and continuous improvement


• Analyzing issues across multiple teams and providing effective technical solutions


• Collaborating with vendors and service management teams to investigate and resolve technical issues


• Supporting continuous improvement initiatives by identifying opportunities to enhance system performance and operational processes


• Partnering with cross-functional teams to align technology solutions with business needs and objectives


• Guiding colleagues by sharing technical expertise, troubleshooting knowledge, and best practices


• Developing and refining operational procedures to improve service quality and efficiency


• Updating knowledge base articles to strengthen troubleshooting capabilities and support consistent issue resolution


• Contributing to key technical decisions and providing subject matter expertise across the organization

Qualifications

• Advanced proficiency in Oracle JD Edwards EnterpriseOne Technology


• Strong technical troubleshooting and problem-solving capabilities across integrated business systems


• Demonstrated ability to take ownership of complex technical issues and drive them through resolution


• Ability to collaborate effectively across multiple technical and business teams


• Strong communication skills with the ability to clearly communicate technical issues and solutions to stakeholders


• Knowledge of service management processes, incident resolution, and Requests for Change


• Ability to operate as a subject matter expert while providing guidance and support to team members


• Strong analytical skills with the ability to evaluate complex technical issues and determine effective solutions


• Must be authorized to work in the United States without current or future sponsorship

Nice-to-Haves

• Familiarity with Health or Public Sector environments


• Exposure to vendor management and third-party technology support


• Knowledge of continuous improvement and operational process optimization


• Strength in technical documentation and knowledge base development


• Familiarity with cross-functional service management environments


• Leadership or mentoring capabilities within a technical team

Why This Opportunity?

• Fully remote 12-month contract with a good likelihood of extension


• 40 hours per week with a consistent full-time schedule


• $45 to $50/hr (DOE)


• Serve as a JD Edwards technology subject matter expert within a complex enterprise environment


• Take ownership of challenging technical issues that span multiple teams and business systems


• Influence technical decisions and contribute to meaningful operational improvements


• Collaborate with experienced technology, service management, and vendor teams


• Put deep JD Edwards EnterpriseOne expertise to work in a role with significant technical ownership