Java Trade Ops Support Engineer - Production & Automation

Publicis Groupe; Boston, Northern (MA, KY); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Inclusive workplace

Learning & development

Competitive compensation

Work-life balance

Health benefits

Paid leave & holidays

Wellness program

Job summary

Publicis Sapient in Boston seeks a Production Support Analyst for Trade Operations applications. You will provide production support, investigate and resolve issues, and coordinate incident responses across teams, vendors, and custodians.

The role emphasizes learning end-to-end trade lifecycle, applying AI-enabled engineering tools, and driving operational excellence in a collaborative, growth-oriented environment with strong emphasis on diversity, inclusion, and work-life balance.

Qualifications

• Strong Java and SQL skills.
• Understanding of application support, debugging, and problem-solving techniques.
• Knowledge of AI-enabled engineering tools and practices.
• Excellent analytical and troubleshooting abilities.
• Strong verbal and written communication skills.

Responsibilities

• Provide production support for Trade Operations technology applications.
• Investigate, troubleshoot, and resolve application and data issues.
• Perform root cause analysis and coordinate issue resolution across teams.
• Work closely with business users, developers, vendors, and custodians.
• Act as the primary coordinator during production incidents.
• Identify opportunities to leverage AI and automation to improve support processes and operational efficiency.

Skills

Java

SQL

Troubleshooting

AI tools

Analytical thinking

Communication

Tools

AWS

JavaScript

React

Job description

Publicis Sapient in Boston seeks a Production Support Analyst for Trade Operations applications. You will provide production support, investigate and resolve issues, and coordinate incident responses across teams, vendors, and custodians.

The role emphasizes learning end-to-end trade lifecycle, applying AI-enabled engineering tools, and driving operational excellence in a collaborative, growth-oriented environment with strong emphasis on diversity, inclusion, and work-life balance.