Japanese Social Media Community Moderator — Flexible Part-Time

Social Factor; Baton Rouge (LA); Remote; USD 35,000 - 55,000; Part time

Benefits offered by this job

Flexible schedules

Project-based work

Job summary

Social Factor is seeking native-level Japanese moderators for project-based, temporary work in the United States. Roles involve English and Japanese moderation to develop strong, growing digital communities for major brands.

Flexible schedules include 24/7 shifts; remote or on-site options depend on project needs, with teams coordinating availability. Ideal candidates have prior moderation experience, strong brand-voice mirroring, and the ability to multitask in a fast-changing environment.

Qualifications

• Native-level understanding of Japanese language.
• Deep understanding of Japanese pop culture, nomenclature, cultural references, and slang.
• Able to mirror client brand voice & engage with users.
• Previous social media moderation experience is required; live stream moderation is a plus.
• Sprinklr, Khoros, and/or Sprout Social experience is a plus.
• Exceptional organizational and multitasking abilities with clear guidelines and workflows.
• Excellent verbal and written communication skills; ability to mirror voice/tone of multiple brands.
• Strong willingness to learn and think critically; proactive approach.

Responsibilities

• Develop and grow digital communities for selected brands as opportunities arise.
• Interact with users in real-time, answer questions, and assist with troubleshooting.
• Maintain consistent brand voice across platforms and conversations.
• Follow client workflows and guidelines to ensure quality moderation.
• Engage across platforms (YouTube, Facebook, X, Instagram, LinkedIn) as needed.

Skills

Native-level Japanese

Moderation experience

English proficiency

Real-time interaction

Clear communication

Tools

Sprinklr

Khoros

Sprout Social

Job description

Social Factor is seeking native-level Japanese moderators for project-based, temporary work in the United States. Roles involve English and Japanese moderation to develop strong, growing digital communities for major brands.

Flexible schedules include 24/7 shifts; remote or on-site options depend on project needs, with teams coordinating availability. Ideal candidates have prior moderation experience, strong brand-voice mirroring, and the ability to multitask in a fast-changing environment.