Japan Senior Post-Sales Engineer – Enterprise Security SaaS

Abnormal Security Corp.; United States; Remote; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

Abnormal AI in Japan seeks a dual post-sales leader to own the full lifecycle from implementation through renewal for Japanese customers across all segments. You will drive technical deployments and ongoing customer success with support from Sales, Technical Support, and R&D.

This role is designed to grow; you will help shape regional staffing, playbooks, and localization to scale the Japanese market while delivering measurable customer value and ROI.

Qualifikationen

• Must be fluent in Japanese and proficient in English, capable of technical implementations and executive reviews.
• Hands-on in technical deployments and strategic conversations with executives.
• Experience in post-sales implementation, customer success, or technical account management.
• Track record of managing end-to-end projects with strong prioritization.
• Strong knowledge of email security fundamentals and SaaS integrations.

Aufgaben

• Own post-sales deployment for Japanese customers across multiple concurrent projects.
• Lead handoff from pre-sales, capture success criteria, and build delivery plans.
• Run discovery to align goals, develop and execute project plans, and report status in Japanese and English.
• Deliver training and enablement to make customer teams self-sufficient at go-live.
• Provide best-practice configurations for scalable implementations across MS 365 and Google Workspace.
• Act as primary CS contact, drive adoption, deliver ROI-focused business reviews.
• Develop customer success plans and coordinate with Sales/Renewals for retention and expansion.
• Maintain regional materials and feed feedback to product/ex engineering.

Kenntnisse

Native Japanese fluency

Professional English

Enterprise SaaS experience

Project management

CRM proficiency

Ausbildung

Bachelor's in technical discipline or equivalent

Tools

Salesforce

Jira

Jobbeschreibung

Abnormal AI in Japan seeks a dual post-sales leader to own the full lifecycle from implementation through renewal for Japanese customers across all segments. You will drive technical deployments and ongoing customer success with support from Sales, Technical Support, and R&D.

This role is designed to grow; you will help shape regional staffing, playbooks, and localization to scale the Japanese market while delivering measurable customer value and ROI.