Japan Post-Sales Engineer — Email Security & Customer Success

United States Digital Space LLC; United States; Remote; USD 120,000 - 210,000; Full time

Job summary

Abnormal AI seeks a seasoned post-sales leader for Japan to own the full lifecycle from technical deployment to adoption and renewal. You will balance implementation with ongoing account management, coordinating with Sales, Support, and R&D to ensure measurable customer value.

You will drive hands-on deployments, lead executive business reviews in Japanese and English, and shape regional playbooks as the customer base scales.

Qualifications

• Must be fluent in Japanese and proficient in English for technical implementations and executive reviews.
• Experience delivering enterprise SaaS cybersecurity or related security SaaS implementations.
• Track record of end-to-end project delivery with strong prioritization and risk mitigation.

Responsibilities

• Own post-sales technical deployment for Japanese customers, from go-live to hypercare.
• Lead handoffs from pre-sales, document success criteria and tech stack.
• Run discovery to align goals with delivery plans and timelines.
• Create and execute project plans, reporting status in Japanese and English.
• Deliver product training and enablement in Japanese for self-sufficiency at go-live.
• Advise on configuration and scalable solutions for mail routing and SEG-related work.
• Mitigate risks, remove roadblocks, escalate when needed.
• Drive value realization across Abnormal platform including security and productivity features.
• Maintain project records in delivery tooling.
• Act as primary CS contact, develop adoption and success plans.
• Run business reviews tied to ROI and renewal and expansion.
• Translate regional feedback to product and engineering and contribute to regional playbooks.

Skills

Japanese fluency

English proficiency

Post-sales delivery

Project management

Executive engagement

Security awareness

Customer relationship

Technical deployment

Job description

Abnormal AI seeks a seasoned post-sales leader for Japan to own the full lifecycle from technical deployment to adoption and renewal. You will balance implementation with ongoing account management, coordinating with Sales, Support, and R&D to ensure measurable customer value.

You will drive hands-on deployments, lead executive business reviews in Japanese and English, and shape regional playbooks as the customer base scales.