Japan Post-Sales Tech Lead — Implementations & Customer Success

Abnormal; United States; Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Career growth opportunities

Job summary

Abnormal AI in Japan seeks a dual‑scope Post‑Sales Leader who will own the full lifecycle from implementation to renewal for Japanese customers. You will bridge Implementations and Customer Success, lead technical deployments, and manage executive‑level relationships to drive value and retention.

You will also help shape regional playbooks as the team scales, while collaborating with Sales, Support, and R&D to ensure successful outcomes.

Qualifications

• Must have native or fluent Japanese with professional written and verbal English.
• Based in Japan with the right to work in Japan.
• 5+ years in a customer-facing role at an enterprise SaaS company with post-sales delivery experience.
• Experience delivering enterprise cybersecurity or security-adjacent SaaS implementations.
• Strong prioritization and time-management to handle multiple deployments and accounts.

Responsibilities

• Own post-sales technical deployment for Japanese customers, managing multiple implementation projects from handoff to go-live and hypercare.
• Lead pre-sales handoff, capturing success criteria, tech stack, security roadmap, timelines, and key contacts.
• Run discovery to align delivery plans with customer goals and success criteria.
• Deliver training and enablement in Japanese to ensure self-sufficiency at go-live.
• Guide customers to full value across the Abnormal platform, including email security and related modules.
• Maintain accurate project records in delivery tooling.
• Act as primary CS contact, deliver business reviews, and drive adoption and renewal strategies.
• Develop regional materials and playbooks, and advocate for Japanese market needs.

Skills

Fluent Japanese

English proficiency

Enterprise SaaS

Project management

Education

Bachelor’s degree in technical discipline

Tools

Salesforce

Jira

Job description

Abnormal AI in Japan seeks a dual‑scope Post‑Sales Leader who will own the full lifecycle from implementation to renewal for Japanese customers. You will bridge Implementations and Customer Success, lead technical deployments, and manage executive‑level relationships to drive value and retention.

You will also help shape regional playbooks as the team scales, while collaborating with Sales, Support, and R&D to ensure successful outcomes.