Janitorial Operations Manager

ZipRecruiter; Houston (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

A leading company in the cleaning services industry is seeking an Operations Manager based in Houston, Texas. This role involves team management, training, and facility oversight while ensuring compliance with safety regulations. The ideal candidate will possess a strong understanding of cleaning principles and have experience in custodial management. Join us to ensure top-notch service and team performance.

Benefits

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Training & development

Mileage reimbursement

Qualifications

• Strong expertise as a Floor Tech.
• Ability to read cleaning instructions and differentiate between cleaning products.
• Experience in custodial, janitorial, or housekeeping roles.

Responsibilities

• Train cleaners and supervisors on ServiceMaster standards.
• Conduct facility inspections and oversee staff performance.
• Manage schedules, assign shifts, and respond to customer complaints.

Skills

Team management

Cleaning principles

Communication in English

Job description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Training & development

Job Position Description:

Operations Manager

Manager responsibilities include working with cleaners, organizing employee shifts, training, and motivating team members. This position plays a critical role in ensuring all staff and supervisors stay on task and complete all assignments to ServiceMaster standards. To be successful, you should have a good understanding of cleaning principles and team management abilities. The person selected will need to be willing to clean facilities if necessary, along with managing service quality in their areas.

Responsibilities:

• Training cleaners and supervisors on ServiceMaster standards, products, processes, and procedures
• Travel within Texas and NE Arkansas to conduct facility inspections
• Clean facilities as needed, including sweeping, mopping, scrubbing, vacuuming, trash removal, restroom servicing, and furniture polishing
• Oversee staff and supervisor performance, ensuring tasks are completed on schedule
• Train staff on task schedules specific to individual accounts
• Perform inspections and provide performance feedback
• Assign shifts and adjust schedules as needed
• Hire and staff vacant positions
• Respond promptly and courteously to customer complaints and requests
• Ensure compliance with safety and OSHA regulations, using PPE as required
• Manage facility access, security systems, and opening/closing procedures
• Maintain relevant experience in custodial, janitorial, or housekeeping roles
• Provide on-the-job training for motivated individuals
• Experience in professional janitorial services, office complexes, hotels, hospitals, or schools is a plus
• Adaptability to a fast-paced, multi-tasking environment
• Contribute positively to the work environment, be dependable, punctual, and in uniform
• Respect co-workers and customers, communicate effectively in English (bilingual skills are a plus)
• Mileage reimbursement provided

Physical Demands and Qualifications:

• Constant standing, walking, pushing, balancing, stooping, kneeling, crouching, twisting, reaching overhead and forward; able to lift/carry 25 lbs
• Ability to read cleaning instructions and differentiate between cleaning products
• Strong expertise as a Floor Tech