Janitorial Operations Manager

ServiceMaster Cleaning Pros; Houston (TX); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking an Operations Manager to lead a dedicated team in maintaining high cleaning standards across various facilities. This role encompasses training staff, conducting inspections, and ensuring compliance with safety regulations. The ideal candidate will have extensive experience in custodial management, a strong understanding of cleaning principles, and the ability to foster a positive work environment. If you are passionate about team management and delivering excellent service, this is an exciting opportunity to make a significant impact in a dynamic setting.

Benefits

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Training & development

Qualifications

• 8+ years of experience in custodial management and team leadership.
• Strong understanding of cleaning principles and customer service.

Responsibilities

• Train and oversee cleaners and supervisors on cleaning standards.
• Conduct facility inspections and ensure compliance with safety regulations.
• Manage staff schedules and respond to customer complaints.

Skills

Team Management

Cleaning Principles

Customer Service

Flexibility

Communication Skills

Education

8 years experience as a custodian/janitor

5 years as a Floor Tech

8 years of Manager Experience

Tools

Cleaning Equipment

PPE (Personal Protective Equipment)

Job description

Benefits:

1. 401(k)
2. 401(k) matching
3. Bonus based on performance
4. Dental insurance
5. Health insurance
6. Training & development

Job Position Description:

Operations Manager Position

Manager responsibilities include working with the cleaners, organizing employee shifts, training and motivating team members. This position plays a critical role in ensuring all staff/Supervisors stay on task and complete all assignments to ServiceMaster standards. To be successful in this role, you should have a good understanding of cleaning principles and team management abilities. The person selected in this position will need to be willing to clean facilities if necessary along with managing Service Quality in their areas.

Responsibilities:

1. Training cleaners and Supervisors on ServiceMaster’s standards, products, processes, and procedures.
2. Travel to different areas within our portfolio of facilities in Texas and NE Arkansas to conduct Facility Inspections.
3. If required during uncovered facilities, clean assigned buildings by sweeping, mopping, scrubbing, or vacuuming them. Gather and empty trash. Service, clean, and supply restrooms. Clean and polish furniture.
4. Oversee staff and Supervisor performance and ensure all assignments are completed in accordance with the set task schedule.
5. Train cleaners and Supervisors on task schedules specific to individual accounts.
6. Perform inspections and give constructive performance feedback to staff members.
7. Assign shifts and make necessary adjustments in case of call-offs or no-shows.
8. Hiring and staffing for vacant positions.
9. Respond to customer complaints and requests in a timely and caring manner.
10. Ensure compliance with safety and OSHA regulations.
11. Use proper PPE where required.
12. Open and lock facilities, enable and disable security systems as required.

Minimum Requirements:

1. 8 years’ experience as a custodian, janitor, housekeeper.
2. 5 years as a Floor Tech.
3. 8 years of Manager Experience.
4. Will provide on-the-job training to those with a strong work ethic and willingness to learn.
5. Experience working for a professional janitorial company, office complex, hotel, hospital, or school is a plus.
6. The ability to be flexible, work at a fast pace, and in a multi-tasked job is a must.
7. Contribute to a positive work climate with a pleasant attitude and contribute to the overall team effort including being in uniform, dependable, and on time.
8. Has respect and understanding for co-workers and customers.
9. Must be able to communicate in English. Bilingual is a plus.

Physical Demands and Qualifications:

1. Constant (up to 100%) standing, walking, pushing, balancing, stooping, kneeling, crouching, twisting, reaching overhead, reaching forward. Must be able to lift and/or carry 25lbs.
2. Ability to read cleaning instructions.
3. Ability to differentiate between cleaning products and uses.
4. Strong expertise as a Floor Tech.

This franchise is independently owned and operated by a ServiceMaster Clean franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.