Operations Project Manager

ZipRecruiter; Houston (TX); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player in commercial facility maintenance is seeking an Operations Manager to oversee their dynamic team. This role involves managing all aspects of operations, including employee training, performance management, and ensuring customer satisfaction. The ideal candidate will have a proven track record in operational management and a strong commitment to safety and quality standards. Join a forward-thinking company that values innovation and teamwork, and play a key role in enhancing operational procedures and driving success. If you're passionate about leading teams and improving processes, this opportunity is perfect for you.

Qualifications

• Extensive experience in operational management and employee training.
• Strong leadership skills with a focus on safety and customer satisfaction.

Responsibilities

• Manage overall operations, ensuring productivity and quality control.
• Recruit, train, and motivate employees while maintaining safety standards.
• Enhance operational procedures and resolve customer issues effectively.

Skills

Leadership

Employee Training

Performance Management

Operational Management

Customer Service

Safety Compliance

Education

Bachelor's Degree in Business Administration or related field

Job description

Job Description

Primary Responsibilities and Key Deliverables:

Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Operations Department. Ensure safe and efficient operations. Serve as a company representative on regulatory issues. Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting and look for opportunities to expand systems. Carry out supervisory responsibilities in accordance with company's policies and applicable laws.

Responsibilities include interviewing, selection and hiring; training new and existing employees; planning, assigning, and directing work; authoring and discussing with employees’ performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards.

Be familiar with a variety of the field's concepts, practices, and procedures. Rely on extensive experience and judgment to plan and accomplish goals. Perform a variety of tasks. Lead and direct the work of others.

Responsibilities:

• Total knowledge of the company services and products
• Recruit, select, train, assign, schedule, coach, counsel, and discipline employees
• Responsible for customer satisfaction and retention
• Responsible for employee satisfaction and retention
• Responsible for job revenue and profitability
• Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions
• Plan and review compensation actions; enforcing policies and procedures
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends
• Forecast requirements; comply with established annual budget; schedule expenditures; analyze variances; initiate corrective actions
• Develop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping
• Analyze process workflow, employee and space requirements and equipment layout; implement changes
• Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations
• Resolve employee concerns and collaborate with Director of Operations (DOO) and Human Resources on escalated employee issues
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Accomplish operations and organization mission by completing related results as needed
• Meet or exceed operations labor budget expectations
• Manage staff levels, wages, hours, contract labor to revenues
• Perform building walk-through and quality control inspections
• Run a safe, injury/accident-free workplace
• Document and report any injury/accidents to immediate supervisor and Human Resources
• Responsible for all aspects of vehicle and equipment maintenance and rentals
• Manage relationships with key operations vendors
• Track vendor pricing, rebates, and service levels
• Review and approve all operational invoices and ensure they are submitted for payment
• Serve as primary point of contact when there are customer issues related to service quality, invoicing discrepancies, employee issues, equipment issues, or accidents
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
• Work closely with management team to set and/or implement policies, procedures, and systems and to follow through with implementation
• Communicate all operating policies and/or issues at department meetings
• Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data and reducing sub-rental expenses
• Communicate with safety department to ensure all processes remain compliant with OSHA and other governmental regulations

Company Description: Commercial facility maintenance company that offers janitorial cleaning services, landscaping and grounds maintenance, and more.