Janitorial Operations Manager

ServiceMaster Clean of Fraser Valley; Houston (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Operations Manager to lead a dedicated team in maintaining high cleaning standards across various facilities. This role is pivotal in training and motivating staff while ensuring compliance with safety regulations. The ideal candidate will possess strong management skills, a solid understanding of cleaning principles, and a commitment to customer satisfaction. Join a dynamic environment where your contributions will enhance service quality and foster a positive workplace culture. If you have a passion for leadership and a hands-on approach to operations, this opportunity is perfect for you.

Benefits

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Health insurance

Training & development

Mileage Reimbursement

Qualifications

• 8 years' experience in custodial management and 5 years as a Floor Tech.
• Ability to communicate in English; bilingual is a plus.

Responsibilities

• Train and oversee cleaners and Supervisors on cleaning standards.
• Conduct facility inspections and ensure compliance with safety regulations.
• Manage employee shifts and respond to customer complaints.

Skills

Team Management

Cleaning Principles

Communication Skills

Flexibility

Customer Service

Education

High School Diploma

Tools

Cleaning Equipment

PPE (Personal Protective Equipment)

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Training & development

Job Position Description:

Operations Manager Position

Manager responsibilities include working with the cleaners, organizing employee shifts, training and motivating team members. This position plays a critical role in ensuring all staff/Supervisors stays on task and complete all assignments to ServiceMaster standards. To be successful in this role, you should have a good understanding of cleaning principles and team management abilities. The person selected in this position will need to be willing to clean facilities if necessary along with managing Service Quality in their areas.

Responsibilities

• Training cleaners and Supervisors on ServiceMaster’s standards, products, processes and procedures.
• Travel to different areas within our portfolio of facilities in Texas and NE Arkansas to conduct Facility Inspections.
• If required during uncovered facilities, clean assigned buildings by sweeping, mopping, scrubbing, or vacuuming them. Gather and empty trash. Service, clean, and supply restrooms. Clean and polish furniture.
• Oversees staff and Supervisor performance and ensures all assignments are completed in accordance to set task schedule.
• Train cleaners and Supervisors on task schedules specific to individual accounts.
• Perform inspections and give constructive performance feedback to staff members.
• Assign shifts and make necessary adjustments in case of call-offs or no-shows.
• Hiring and staffing for vacant positions.
• Respond to customer complaints and requests in a timely and caring manner.
• Ensure compliance with safety and OSHA regulations.
• Use proper PPE where required.
• Open and lock facilities, enable and disable security system as required.
• 8 years’ experience as a custodian, janitor, housekeeper.
• 5 years as a Floor Tech.
• 8 years of Manager Experience.
• Will provide on-the-job training to those with a strong work ethic and willingness to learn.
• Experience working for a professional janitorial company, office complex, hotel, hospital or school is a plus.
• The ability to be flexible, work at a fast pace, and in a multi-tasked job is a must.
• Contribute to a positive work climate with a pleasant attitude and contribute to the overall team effort including being in uniform, dependable, and on time.
• Has respect and understanding for co-workers and customers.
• Must be able to communicate in English. Bilingual is a plus.
• Mileage Reimbursement.

Physical Demands and Qualifications:

• Constant (up to 100%) standing, walking, pushing, balancing, stooping, kneeling, crouching, twisting, reaching overhead, reaching forward. Must be able to lift and/or carry 25lbs.
• Ability to read cleaning instructions.
• Ability to differentiate between cleaning products and uses.
• Strong expertise as a Floor Tech.