Operations Manager

Flagship Facility Services, Inc.; Minnesota; On-site; USD 50,000 - 85,000; Full time

Job summary

Join a dynamic team as an Operations Manager at a bustling airport, where your leadership will shine! In this role, you will take charge of customer accounts, ensuring they are maintained and grown to their full potential. You will lead a dedicated team, manage operations, and engage with customers to guarantee satisfaction. This position requires excellent interpersonal skills and the ability to motivate others while maintaining high standards of service. If you thrive in a fast-paced environment and are passionate about customer service, this opportunity is perfect for you!

Benefits

401(k)

Dental Insurance

Flexible Schedule

Health Insurance

Paid Time Off

Vision Insurance

Qualifications

• Bachelor's degree in Operations Management or equivalent required.
• 5-10 years of experience in janitorial/facilities field preferred.

Responsibilities

• Manage customer accounts and maintain long-term relationships.
• Oversee janitorial operations and ensure compliance with standards.
• Conduct training sessions and evaluate employee performance.

Skills

Leadership Skills

Customer Service Skills

Communication Skills

Microsoft Office

Knowledge of Maintenance Equipment

Education

Bachelor's Degree in Operations Management

Five to Ten Years Related Experience

Tools

Kronos Timekeeper

Tablet and Cellphone Applications

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Summary

The Operations Manager at Minneapolis–Saint Paul International Airport will be responsible for taking ownership of all customer accounts, maintaining, and growing them to their full potential. Duties will vary from assisting with customer inquiries, managing employees, and maintaining long-term customer relationships. Will work with the supervisors to maintain the facilities and compliance of all tasks and training. The Operations Manager is always looking for ways to engage their employees and make the workplace more effective and efficient. They need excellent leadership skills, social skills, and knowledge of actively listening.

Job Description

Available Shifts:

• 1st: 6:00am - 2:30pm
• 2nd: 2:00pm - 10:30pm
• 3rd: 10:00pm - 6:30am

Benefits:

• 401(k)
• Dental Insurance
• Flexible Schedule
• Health Insurance
• Paid time off
• Vision Insurance

Essential Functions

• Ensure proper staffing to meet client needs.
• Ensure all supplies, materials, and work performed meet the quality & budgetary standards set by the company.
• Maintain the operating condition and security of all tools and equipment owned, leased, or rented by the company and under his/her control.
• Maintain accurate and complete inventory of company materials, supplies, equipment and tools under his/her control and necessary for efficient job-related operations.
• Conduct inspections as necessary to ensure company quality standards are maintained.
• Evaluate the performance of those employees reporting to him/her based on the standards of performance included in the position description, and discuss the evaluation with the employee.
• Conduct regular training sessions for employees on job procedures and safety.
• Conduct regular meetings with field Supervisors, Leads to review ongoing work, procedures, problems, etc.
• Attend all training and or meetings given by Flagship Airport leadership team.
• Meet with the customer, in person or by telephone, on a regular basis to ensure the customer's needs are being met, and to solicit additional work outside the contract.
• Oversee all janitorial operations.
• Manage supervisors who oversee the staff.
• Responsible for the cleanliness of all customer accounts.
• Manage job starts.
• Manage safety program.
• Manage operations budget.

Knowledge and Skills

• Knowledge of proper use of equipment, materials, and supplies used in maintenance work.
• Excellent internal and external customer service skills.
• Professional appearance and demeanor.
• Ability to lead others and motivate people.
• Ability to work individually and as part of a team; an intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills.
• Microsoft Office skills including Word, Excel, Outlook, Kronos timekeeper, tablet and cellphone applications.
• Able to work independently or with little or no supervision.

Education and Work Experience

• Bachelor's degree in Operations Management, Business Management, or Statistics or equivalent.
• Five to ten years related experience and/or training; or equivalent combination of education and experience, preferably in the janitorial/facilities field.

Work Environment

• Fast-paced office environment.
• High sense of urgency.
• The noise level in the work environment is usually moderate.
• Exposed to a combination of normal office type environments and shop environments.
• Regularly exposed to dust, odors, oil, fumes, and noise.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, talk or hear. Physical requirements include stooping, standing, climbing, and frequent lifting of a minimum of 40 lbs. of office and facilities equipment. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Requirements

• Clean DMV record.
• Pass criminal background screening.
• Employees assigned to airport customers are subject to airport screening requirements.

Other Duties

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Authorization

Authorized to work in the U.S.

Equal Employment Opportunity Employer

Flagship is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

Americans with Disabilities Act

Under the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

About Us

We started with a simple idea—to deliver a higher standard of customer service. The way we deliver facilities services has evolved over the past 30 years – along with technology and our clients’ needs. Our core fundamental is unchanged: From the CEO to the front-line workers, every Flagship employee works together to build long-term relationships with our clients by doing whatever they need to do to get the job done.