Janitorial Operations Manager

ServiceMaster Clean of Fraser Valley; Mississippi; On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Janitorial Operations Manager to lead teams and ensure exceptional service across multiple sites. This role involves managing customer accounts, overseeing staff, and maintaining high operational standards. The ideal candidate will possess strong leadership skills, a customer-first mindset, and the ability to develop staff while ensuring compliance with safety standards. Join a dynamic team where your contributions will directly impact client satisfaction and operational success. If you are ready to make a difference and thrive in a fast-paced environment, this opportunity is for you.

Benefits

Bonus based on performance

Dental insurance

Free uniforms

Health insurance

Paid time off

Vision insurance

Qualifications

• Proven ability to lead diverse teams and build a culture of accountability.
• Solid understanding of janitorial operations and budget management.

Responsibilities

• Oversee staff performance and manage operational efficiency.
• Build and maintain strong relationships with client contacts.

Skills

Leadership

Communication

Customer Focus

Operational Management

Team Development

Education

High school diploma or GED

Tools

Timekeeping systems

Cleaning supplies management

Job description

Benefits:

• Bonus based on performance
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Vision insurance

Janitorial Operations Manager

We are seeking a dedicated and experienced manager to lead janitorial operations across multiple customer sites across Central Arkansas. This role is crucial in ensuring exceptional service delivery, customer satisfaction, team leadership, and account retention. You’ll oversee staff performance, manage operational efficiency, and build strong, lasting client relationships.

Key Responsibilities

Customer Account Management & Retention

• Build and maintain strong relationships with client contacts
• Ensure all cleaning services meet high standards and are completed on schedule
• Respond quickly to customer concerns, identify service gaps, and recommend solutions
• Proactively identify and pursue account growth opportunities

Team Leadership & Development

• Hire, train, coach, and mentor supervisory and front-line staff
• Motivate teams and hold them accountable for performance, professionalism, and adherence to company standards
• Provide timely feedback and handle disciplinary actions with care and documentation

Operational Management

• Develop and execute efficient cleaning plans tailored to each site
• Manage staffing levels, scheduling, and timekeeping systems
• Monitor labor budgets and ensure operational costs align with financial goals
• Conduct routine inspections to guarantee cleanliness, safety, and quality standards
• Adjust resources and plans to address absenteeism or changing client needs

Inventory & Resource Control

• Oversee the usage, tracking, and maintenance of cleaning supplies and equipment
• Manage keys and access devices to customer buildings responsibly

Communication & Collaboration

• Maintain clear, professional communication with customers, employees, and leadership
• Keep employees informed of client needs and changes
• Support other managers with hiring, training, and new account setups
• Maintain confidentiality with client and employee records at all times

What We’re Looking For

1. Leadership & People Management
Proven ability to lead diverse teams, develop staff, and build a culture of accountability and growth.
2. Operational & Industry Expertise
Solid understanding of janitorial operations, cleaning best practices, budget management, and scheduling logistics.
3. Integrity & Professionalism
Commitment to ethical behavior, confidentiality, and upholding safety and compliance standards. Must maintain a satisfactory criminal history to work in high security buildings.
4. Communication & Customer Focus
Strong written and verbal communication skills, with a customer-first mindset and the ability to build lasting client relationships.
5. Flexibility & Qualifications

• High school diploma or GED required
• Tech-savvy with basic computer and smartphone proficiency
• Flexible availability including evenings, weekends, and holidays
• Physically able to perform and demonstrate cleaning tasks when needed

Join our team at ServiceMaster Twin Cities and help us deliver exceptional service that exceeds client expectations.