IVR Developer

TecTammina; Tampa (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

A technology services company is looking for a skilled professional in IVR application development and support for both project deliverables and production environments. The ideal candidate must have an IVR background and extensive knowledge of telephony technologies in a call center setting. Responsibilities include developing UI interfaces and providing during after-hours support when necessary. Candidates need proficiency in Java, Linux, and Oracle, with the ability to work collaboratively in a rotation every 7 weeks.

Qualifications

• MUST have IVR background.
• Knowledge of Call Routing Platform (Genesys).
• Understanding of topology of flow of applications.

Responsibilities

• Develop and support IVR applications in production environment.
• Work some after-hours and weekends as needed.
• Participate in on-call rotations every 7 weeks.

Skills

IVR background

Infrastructure knowledge

Java

Linux

Oracle

Telephony technologies in call center

Open Source technologies (Ant, Anthill, Maven2)

Job description

IVR application development and support - both for project deliverables and in production environment.
Required to work some after-hours and weekends as needed.
Knowledge of Open Source technologies (Ant, Anthill, Maven2).
Extensive experience in developing UI interfaces
Knowledge and experienced in IVR application development and break/fix (Convergys/Intervoice Preferred)
Knowledge of Call Routing Platform (Genesys)
Working Knowledge of telephony technologies in a call center environment
Java, Linux, Oracle .Net, C+

Qualifications

MUST have IVR background
There will be on-call rotations - every 7 weeks on call for 24 hrs for 7 seven days
Heavy infrastructure knowledge - KEON, LDAP, etc
Don’t need to be MQ expert but understand the topology of flow of applications / IVR applications
Group supports: web phone, social media, and IVR
Ideally need ability to write java code but this is not a java development role

Additional Information

Share the Profiles to mahesh(@)techtammina(dot)com

Contact: 703-349-1004

Job Type: W2 Contract

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