IVR platform Test Engineer || Test Engineer || Avaya || Genesys

Deeraa LLC; Walnut Creek (CA); On-site; USD 80,000 - 130,000; Full time

Job summary

Deeraa LLC is seeking a QA Analyst to own the testing lifecycle for critical telecommunications platforms, ensuring reliability and performance across business lines.

You will establish testing practices, manage automation tools, and collaborate with product, engineering, and vendor teams to deliver a seamless experience for members and internal users.

Initial focus will be 100% manual IVR testing, with gradual migration toward automated cycles using Cyara Velocity and related tools.

Qualifications

• Good IVR and telephony testing experience required.
• Strong manual IVR testing preferred.
• 100% manual testing to start.
• VoIP platforms experience is a plus.

Responsibilities

• Own end-to-end QA for Telecom features.
• Log defects and track issues in project tools.
• Test various telecom initiatives with PM and engineers.
• Improve testing processes and document tasks in Jira.
• Lead testing meetings and document outcomes.
• Validate downstream systems and data reliability.
• Manage automated regression testing with Cyara Velocity.
• Assist in migration efforts (e.g., Avaya to Genesys).

Skills

IVR testing

Manual testing

Telecom testing

Cyara Velocity

Jira

Vendor coordination

Tools

Jira

Rocketlane

Cyara Velocity

Job description

• Good IVR and telephony testing experience are must haves.
• They are currently moving from Avaya to Genesys, they aren't must have skills but if candidates have them then it's a big bonus.

Key Skills

• Candidate should be comfortable testing any IVR platform
• Strong manual IVR testing is more important initially
• 100% manual testing to begin

The Quality Assurance (QA) Analyst will own the testing lifecycle for critical Telecommunications platforms. This role is central to ensuring the reliability, functionality, and performance of new features and existing systems across various business lines. The position will establish and maintain testing best practices, manage automated testing tools, and collaborate closely with product management, engineering, and vendor teams to deliver a seamless member and internal user experience.

Key Responsibilities

• Feature and Functionality QA: Own the end-to-end QA testing process for new features and functionalities within the Telecom team's portfolio,
• Defect Management and Communication: Accurately communicate test results to vendors and internal stakeholders, including logging defects, tracking issues in project management tools (Jira, Rocketlane, or similar), and keeping the Product Manager informed on all status updates.
• Diverse Telecom Testing: Partner with the Product Manager and Telecom engineers during sprint planning to execute testing for a variety of Telecom initiatives, such as new call flows, prompt changes, auto-dialers, and IVRs for adjacent lines of business (e.g., SmartHome).
• Process Improvement & Documentation: Drive the refinement of testing best practices. Ensure testing tasks are clearly outlined in Jira and that all new code is independently validated.
• Lead and facilitate all testing meetings, clearly defining goals and documenting outcomes. This includes:
• Building and maintaining a backlog of test membership accounts and determining specific use cases across all environments (Dev, Pre-Prod, Production).
• Documenting precise and accurate, step-by-step processes, specifying testing environments (e.g., Chicago, Las Vegas data centers), phone numbers, and expected outputs.
• Assigning testers and coordinating the recording of expected vs. actual outcomes.
• Owning the final testing documentation delivered to the Change Approval Board (CAB) as part of the change management and approval process.
• Downstream System Validation: Verify and incorporate downstream systems into comprehensive test plans. Ensure data reliability is maintained across integrated platforms. For example:
• Test Automation Management: Serve as the owner and primary operator for the Cyara Velocity testing tool, managing automated regression testing for the Replicant IVR as a core component of the overall QA strategy. Start daily execution of the test automation scripts.
• New Technology Adoption: Actively participate in the testing and implementation of emerging Telecom technologies and projects, such as Replicant Dynamic Reasoning and the Genesys Telecom platform migration. Cyara/Velocity knowledge is a nice-to-have
• Current moving from Avaya to Gensys (Not must have)