Genesys IVR Tester

TechClub Inc; Newark (NJ); On-site; USD 70,000 - 90,000; Part time

Job summary

A technology company is seeking a Genesys IVR Tester with Cyara experience in Newark, NJ. The role involves performing functional and regression testing of IVR applications and using Cyara for designing and automating test scenarios. The ideal candidate should have strong skills in IVR testing and defect tracking, with a mid-senior level of experience. This is a contract position requiring onsite work. Strong collaboration skills are essential to ensure successful project delivery.

Qualifications

• Experience in functional and regression testing of IVR applications.
• Proficient in using Cyara for test automation.
• Ability to collaborate effectively with cross-functional teams.

Responsibilities

• Perform functional and regression testing of Genesys IVR applications.
• Use Cyara for IVR test scenario design and execution.
• Validate call routing and backend integrations.
• Support UAT and production validation.

Skills

Genesys IVR testing

Cyara

Defect tracking

Collaboration

Job description

Role: Genesys IVR Tester with Cyara experience

Location: Newark, NJ - onsite

Job Description:

• Perform functional and regression testing of Genesys IVR applications across voice and digital channels.
• Use Cyara to design, execute, and automate IVR test scenarios and call flows.
• Validate call routing, prompts, DTMF inputs, speech recognition, and backend integrations.
• Identify, log, and track defects using test management and defect tracking tools.
• Collaborate with developers, IVR designers, and business teams to clarify requirements and resolve issues.
• Support UAT and production validation, including post-deployment testing.
• Ensure IVR solutions meet business, performance, and compliance requirements.
• Prepare test reports and provide test execution status to stakeholders.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology and Engineering - IT Services and IT Consulting