IVR Tester (Cyara) Automation Tester

VLink Inc

United States

On-site

USD 50,000 - 70,000

Part time

14 days+

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Job summary

A leading software engineering provider in the United States is seeking an IVR Tester to enhance its quality assurance automation team. In this entry-level contract role, you will focus on building and maintaining automated test suites utilizing Node.js and Cyara for IVR testing. Ideal candidates will have a solid understanding of REST APIs along with strong debugging skills. This position offers opportunities for growth within a dynamic environment involving contact center solutions.

Qualifications

2–5 years in QA automation with strong proficiency in Node.js.
Solid understanding of REST APIs, JSON, and microservices testing.
Experience with debugging and scripting.

Responsibilities

Design, develop, and maintain automated test scripts using Node.js.
Create and execute Cyara test cases, campaigns, and journeys for IVR flows.
Perform functional, regression, and performance testing across multiple environments.

Skills

Node.js

Automation testing

REST APIs

Debugging

Cyara

Education

Bachelor’s degree in computer science, engineering, or equivalent experience

Tools

Cyara

Node.js frameworks

Job description

About VLink

VLink, founded in 2006, is a leading global provider of software engineering services with next-gen technologies and best-in-class talent. Our headquarters are in the U.S., and we have offices in 7+ countries from North America, Europe, to APAC, with expansion plans in the Middle East. With over 1,000 employees worldwide, VLink has helped SMBs and large enterprises achieve their business goals and has gained the trust of Fortune‑250 companies. VLink is ‘Great Place to Work® Certified™' and has repeatedly been named Best Places to Work in CT. Trust, collaboration, and accountability are at the core of VLink’s culture, and we provide comprehensive benefits and growth opportunities.

Job Description

Role: IVR Tester
Experience: 3-8 years
Primary Skills: Cyara, IVR
Additional Skills: Node.JS
Relocation: Yes
Working hours: 40 hours

We are looking for a QA Automation Engineer with strong experience in Node.js-based test automation frameworks and a preferred background in Cyara for IVR and call routing testing. This role focuses on building robust automated test suites for voice and digital channels in a contact center environment, ensuring high‑quality customer experiences.

Key Responsibilities

Automation Development
Design, develop, and maintain automated test scripts using Node.js and related frameworks
Implement reusable components and libraries for API, UI, and telephony testing
Integrate automation into CI/CD pipelines for continuous testing
IVR & Contact Center Testing
Create and execute Cyara test cases, campaigns, and journeys for IVR flows and call routing scenarios
Validate DTMF, speech recognition, transfers, queuing, and failover logic
Monitor and analyze Cyara Pulse alerts for proactive issue detection
Quality Assurance
Define test strategies, coverage matrices, and traceability to requirements
Perform functional, regression, and performance testing across multiple environments
Document defects, root cause analysis, and provide actionable insights
Work closely with developers, IVR designers, and routing engineers to ensure testability and quality
Participate in release readiness reviews and contribute to automation best practices

Required Qualifications

2–5 years in QA automation with strong proficiency in Node.js
Solid understanding of REST APIs, JSON, and microservices testing
Strong debugging and scripting skills

Preferred Skills

Experience with Cyara for IVR and call routing testing (Test Cases, Campaigns, Journeys, Pulse)
Knowledge of contact center platforms (Amazon Connect, Genesys, Cisco, Avaya, NICE CXone)
Exposure to speech recognition testing, synthetic monitoring, and performance testing

Education