IVR CYRA Test Engineer

Smart IT Frame LLC; Plano (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

Smart IT Frame LLC in Plano, Texas is seeking an IVR CYRA Test Engineer/Lead with strong experience in automation and contact center technologies. The ideal candidate will have a minimum of 5 years in software quality assurance, with expertise in Genesys and testing applications.

This role involves designing test strategies and conducting load testing, ensuring robust testing processes are in place. Join a dynamic team focused on connecting top talent in IT.

Qualifications

• Min 5+ years of experience in software quality assurance/technical testing.
• Hands-on experience in contact center technology.
• Experience in developing manual and automation test scripts with Cyara.

Responsibilities

• Conduct load testing and generate reports.
• Design and oversee test approaches, strategies, and plans.
• Validate IVR and Genesys call routing.

Skills

Software quality assurance / technical testing

Voice/ Contact Center technologies

Manual and automation test scripts

Hands on experience in Cyara

Tools

Cyara

Genesys

CTI applications

Job description

Role: IVR CYRA Test Engineer/Lead - Automation

Type: Full time/Contract

About Smart IT Frame:

At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together.

• Min 5+ years Software quality assurance / technical testing experience in Voice/ Contact Center technologies namely Genesys, IVR, CTI, Softphone, Call Recording, Verint.
• Hands on experience in contact center Technology, experience in testing Genesys call routing, CTI / custom softphone applications, IVRs validation is a plus.
• Experience in developing Manual and automation test scripts with CYARA.
• Hands on experience in Cyara and should have extensive experience in using Data Driven, Cruncher/Cruncher Lite, Tags and running campaigns.
• Load Testing activity in regular intervals and report generation.
• Design and/ or Oversee development of test approaches, test strategies, test plans, and test results to ensure testing is right- sized and risk- based testing principles are applied.

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