Cyara IVR Tester

Volto Consulting; United States; On-site; USD 85,000 - 125,000; Full time

Job summary

Volto Consulting seeks a Cyara IVR Tester to design, develop, and maintain automated test scripts for IVR systems using Cyara, Python, and JavaScript. The role focuses on validating IVR behavior, routing, prompts, and performance across CXone and Genesys Cloud, with strong emphasis on defect identification and regression testing.

Requires a minimum of four years in contact center tech and hands-on IVR testing experience, plus excellent communication and customer-facing skills for collaboration

Qualifications

• Minimum 4 years of experience in contact center related technologies and experience in testing any IVR platform (manual and Cyara).
• Good understanding Of Below Contact Center Concepts: IVR, Bots, Routing, CTI, Agent Desktop, Dialers, WFM.
• Design, develop, execute and maintain automated test scripts for the IVR system.
• Verify and validate performance and reliability of the IVR system.
• Good understanding of Cyara Velocity, Cruncher and Pulse modules.
• Develop and document test plans.
• Work closely with the development team to ensure defects are closed timely manner.
• Strong analytical, problem-solving and Troubleshooting skills.
• Excellent communication skills and should work directly with customers/vendor.

Responsibilities

• Develop, maintain, and execute CYRA automated test scripts.
• Build automated suites for regression, smoke, and functional testing.
• Validate IVR behavior, call routing, prompts, error flows, DTMF/ASR/TTS.
• Analyze CYRA reports and troubleshoot failures
• Test CXone Studio/Architect IVR flows, routing strategies, queues & skills.
• Validate call recording triggers across CXone and Genesys Cloud ,Identify: Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks.
• Load & Performance Testing. Use CYRA or external tools to generate high-volume call simulations.
• Experience in voice load testing using tools like CYRA, Hammer, or custom call generators
• Ability to simulate concurrent calls and track system performance
• Prepare test scenarios, test cases, and reusable scripts
• Perform E2E customer journey testing for voice & digital channels
• IVR platform testing by Cyara and Python/JavaScript for test automation
• Generic Managerial Skills, If any

Skills

Cyara

IVR Testing

Test Automation

Load Testing

CXone

Genesys

WFM

CTI

Tools

Hammer

Python

JavaScript

Cyara

Job description

Must Have Technical/Functional Skills

Minimum 4 years of experience in contact center related technologies and experience in testing any IVR platform (manual and Cyara)

Good Understanding Of Below Contact Center Concepts

• IVR, Bots, Routing, CTI, Agent Desktop, Dialers, WFM

Design, develop, execute and maintain automated test scripts for the IVR system

Verify and validate performance and reliability of the IVR system.

Good understanding of Cyara Velocity, Cruncher and Pulse modules

Develop and document test plans

Work closely with the development team to ensure defects are closed timely manner.

Strong analytical, problem-solving and Troubleshooting skills

Excellent communication skills and should work directly with customers/vendor

Roles & Responsibilities

• Develop, maintain, and execute CYRA automated test scripts.
• Build automated suites for regression, smoke, and functional testing.
• Validate IVR behavior, call routing, prompts, error flows, DTMF/ASR/TTS.
• Analyze CYRA reports and troubleshoot failures
• Test CXone Studio/Architect IVR flows, routing strategies, queues & skills.
• Validate call recording triggers across CXone and Genesys Cloud ,Identify: Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks.
• Load & Performance Testing. Use CYRA or external tools to generate high-volume call simulations.
• Experience in voice load testing using tools like CYRA, Hammer, or custom call generators
• Ability to simulate concurrent calls and track system performance
• Prepare test scenarios, test cases, and reusable scripts
• Perform E2E customer journey testing for voice & digital channels
• IVR platform testing by Cyara and Python/JavaScript for test automation
• Generic Managerial Skills, If any

Preferred Skills

• Good understanding of Software Testing Lifecycle (STLC)

Knowledge Of Contact Center Platforms

• NICE CXone
• Genesys
• Cisco UCCE / UCCX

Role Descriptions: Cyara IVR Tester

Essential Skills: Cyara IVR Tester

Desirable Skills: Genesys Developer

Keyword: ~Genesys Developer~

Skills: Test Automation~Genesys Inbound Voice

Experience Required: 6-8