IVR Cyara Test Engineer Lead – Automation

Smart IT Frame LLC; Plano (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

Smart IT Frame LLC in Plano, Texas is seeking an IVR CYRA Test Engineer/Lead with strong experience in automation and contact center technologies. The ideal candidate will have a minimum of 5 years in software quality assurance, with expertise in Genesys and testing applications.

This role involves designing test strategies and conducting load testing, ensuring robust testing processes are in place. Join a dynamic team focused on connecting top talent in IT.

Qualifications

• Min 5+ years of experience in software quality assurance/technical testing.
• Hands-on experience in contact center technology.
• Experience in developing manual and automation test scripts with Cyara.

Responsibilities

• Conduct load testing and generate reports.
• Design and oversee test approaches, strategies, and plans.
• Validate IVR and Genesys call routing.

Skills

Software quality assurance / technical testing

Voice/ Contact Center technologies

Manual and automation test scripts

Hands on experience in Cyara

Tools

Cyara

Genesys

CTI applications

Job description

Smart IT Frame LLC in Plano, Texas is seeking an IVR CYRA Test Engineer/Lead with strong experience in automation and contact center technologies. The ideal candidate will have a minimum of 5 years in software quality assurance, with expertise in Genesys and testing applications.

This role involves designing test strategies and conducting load testing, ensuring robust testing processes are in place. Join a dynamic team focused on connecting top talent in IT.