IVR Automation Tester - Cyara & CXone/Genesys Expert

Volto Consulting; United States; Presencial; USD 85 000 - 125 000; Tempo integral

Resumo da oferta

Volto Consulting seeks a Cyara IVR Tester to design, develop, and maintain automated test scripts for IVR systems using Cyara, Python, and JavaScript. The role focuses on validating IVR behavior, routing, prompts, and performance across CXone and Genesys Cloud, with strong emphasis on defect identification and regression testing.

Requires a minimum of four years in contact center tech and hands-on IVR testing experience, plus excellent communication and customer-facing skills for collaboration

Qualificações

• Minimum 4 years of experience in contact center related technologies and experience in testing any IVR platform (manual and Cyara).
• Good understanding Of Below Contact Center Concepts: IVR, Bots, Routing, CTI, Agent Desktop, Dialers, WFM.
• Design, develop, execute and maintain automated test scripts for the IVR system.
• Verify and validate performance and reliability of the IVR system.
• Good understanding of Cyara Velocity, Cruncher and Pulse modules.
• Develop and document test plans.
• Work closely with the development team to ensure defects are closed timely manner.
• Strong analytical, problem-solving and Troubleshooting skills.
• Excellent communication skills and should work directly with customers/vendor.

Responsabilidades

• Develop, maintain, and execute CYRA automated test scripts.
• Build automated suites for regression, smoke, and functional testing.
• Validate IVR behavior, call routing, prompts, error flows, DTMF/ASR/TTS.
• Analyze CYRA reports and troubleshoot failures
• Test CXone Studio/Architect IVR flows, routing strategies, queues & skills.
• Validate call recording triggers across CXone and Genesys Cloud ,Identify: Call drops ,Latency, IVR delay, Queue buildup, System bottlenecks.
• Load & Performance Testing. Use CYRA or external tools to generate high-volume call simulations.
• Experience in voice load testing using tools like CYRA, Hammer, or custom call generators
• Ability to simulate concurrent calls and track system performance
• Prepare test scenarios, test cases, and reusable scripts
• Perform E2E customer journey testing for voice & digital channels
• IVR platform testing by Cyara and Python/JavaScript for test automation
• Generic Managerial Skills, If any

Conhecimentos

Cyara

IVR Testing

Test Automation

Load Testing

CXone

Genesys

WFM

CTI

Ferramentas

Hammer

Python

JavaScript

Cyara

Descrição da oferta de emprego

Volto Consulting seeks a Cyara IVR Tester to design, develop, and maintain automated test scripts for IVR systems using Cyara, Python, and JavaScript. The role focuses on validating IVR behavior, routing, prompts, and performance across CXone and Genesys Cloud, with strong emphasis on defect identification and regression testing.

Requires a minimum of four years in contact center tech and hands-on IVR testing experience, plus excellent communication and customer-facing skills for collaboration