Automation Test Engineer

MomentoUSA; Dallas (TX); Hybrid; USD 85,000 - 120,000; Full time

Job summary

A leading technology solutions provider is seeking an Automation Test Engineer with extensive experience in Amazon Connect and IVR systems. This hybrid role involves designing test automation scripts, executing tests using Cyara, and integrating testing into the CI/CD pipeline. Candidates should have over 5 years of software testing experience, strong scripting skills, and proficiency in tools like QTest. Join us to help enhance contact center solutions with your expertise and collaboration skills.

Qualifications

• 5+ years of experience in software testing with a focus on automation.
• Hands-on experience with Amazon Connect and IVR testing.
• Proven expertise in Cyara for automated contact center testing.

Responsibilities

• Design and maintain automated test scripts for Amazon Connect call flows.
• Develop and manage test cases and reports using QTest.
• Collaborate with teams to enhance testing practices.

Skills

Test Automation

Amazon Connect

IVR systems

Cyara

Scripting languages (Python, Java, JavaScript)

API testing

Tools

QTest

Job description

Job Title: Automation Test Engineer – Amazon Connect, IVR, Cyara

Hybrid : TX,NY,MO, CA

Overview:

We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and Cyara. The role involves designing, developing, and executing automated tests to ensure the reliability and performance of contact center solutions.

Key Responsibilities

1. Test Automation & Execution
   • Design and maintain automated test scripts for Amazon Connect call flows.
   • Use Cyara to simulate real-world voice interactions and stress-test IVR components.
   • Validate performance and functionality of contact center solutions.
   • Integrate API-based tests (e.g., using Postman or custom scripts) for inbound/outbound call simulations.
2. Test Management & Reporting
   • Develop and manage test cases, plans, and suites using QTest.
   • Track defects, analyze test results, and report quality metrics.
   • Collaborate with QA and development teams to resolve issues and improve testing processes.
3. Collaboration & Continuous Improvement
   • Work with cross-functional teams (developers, product managers, operations) to integrate testing into the CI/CD pipeline.
   • Participate in agile ceremonies and contribute to refining testing strategies.
   • Stay updated on testing trends and best practices.
4. Documentation & Compliance
   • Ensure all test documentation is complete and adheres to industry standards.
   • Contribute to technical documentation and internal training materials.

Required Qualifications

• 5+ years of experience in software testing with a focus on automation.
• Hands‑on experience with Amazon Connect and IVR testing.
• Proven expertise in Cyara for automated contact center testing.
• Experience with QTest for test case and defect management.
• Proficiency in scripting languages like Python, Java, or JavaScript.
• Familiarity with API testing and CI/CD integration.
• Strong analytical and communication skills.

Preferred Qualifications

• Experience with additional automation tools and frameworks.
• Knowledge of broader AWS services.
• Certifications in software testing or QA.