ITSM Platform Engineer & Administrator

CBIZ; Cleveland (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

CBIZ in Cleveland, Ohio is seeking an ITSM Platform Developer / Administrator to enhance their Freshservice platform. The ideal candidate will manage configurations and integrations, implement asset management and operational capabilities, and enhance the CMDB. Required qualifications include over 8 years of ITSM experience, scripting proficiency, and ITIL knowledge. This position offers an opportunity to lead innovative service delivery in a growing environment.

Qualifications

• 8+ years of experience administering or developing on ITSM platforms.
• Hands-on experience building ITAM capabilities.
• Strong documentation and communication skills.

Responsibilities

• Own the design, configuration, and continuous improvement of the Freshservice platform.
• Develop and maintain integrations using APIs and webhooks.
• Define and implement the CMDB data model.

Skills

Technical expertise in automation

Integration experience

Platform engineering

Scripting in JavaScript, Python, or PowerShell

Knowledge of ITIL practices

Education

College Degree or equivalent

Tools

Freshservice

ServiceNow

Jira Service Management

Job description

CBIZ in Cleveland, Ohio is seeking an ITSM Platform Developer / Administrator to enhance their Freshservice platform. The ideal candidate will manage configurations and integrations, implement asset management and operational capabilities, and enhance the CMDB. Required qualifications include over 8 years of ITSM experience, scripting proficiency, and ITIL knowledge. This position offers an opportunity to lead innovative service delivery in a growing environment.