Global ITSM Manager: CMDB, Automation & Service Excellence

Starr Companies; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

First class training and development opportunities

Inclusive environment with equal opportunity

Job summary

A leading insurance and investment organization in New York is seeking an ITSM Manager to lead the evolution of their IT Service Management capabilities. You will be responsible for designing and implementing ITSM processes and managing the Configuration Management Database (CMDB). The ideal candidate will have extensive experience with ITSM platforms like ServiceNow and a strong understanding of ITIL best practices. This role involves collaboration across teams to ensure seamless service delivery and support audit initiatives.

Qualifications

• 5+ years of experience in ITSM platforms.
• Strong understanding of ITIL framework.
• Experience with managing a CMDB in complex environments.

Responsibilities

• Design and optimize ITSM processes across teams.
• Lead a newly created ITSM/CMDB team.
• Ensure data accuracy and completeness in CMDB.

Skills

ITSM platform experience (ServiceNow, BMC Helix, Freshworks)

Analytical skills

Communication skills

Cross-functional leadership

Configuration Management Database (CMDB) management

Education

Bachelor’s degree in computer science, Information Systems, or related field

Tools

ServiceNow

BMC Helix

Freshworks

Job description

A leading insurance and investment organization in New York is seeking an ITSM Manager to lead the evolution of their IT Service Management capabilities. You will be responsible for designing and implementing ITSM processes and managing the Configuration Management Database (CMDB). The ideal candidate will have extensive experience with ITSM platforms like ServiceNow and a strong understanding of ITIL best practices. This role involves collaboration across teams to ensure seamless service delivery and support audit initiatives.