Senior ITSM Platform Admin (Freshservice & Automation)

Winston Taylor; Chicago (IL); On-site; USD 98,000 - 111,000; Full time

Benefits offered by this job

Comprehensive healthcare benefits

Yearly retirement contribution

Annual discretionary merit bonus

Job summary

Winston Taylor, a transatlantic law firm, is seeking an experienced IT Service Management professional in Chicago. This role involves the administration and improvement of our service management platform (Freshservice), leading projects, and collaborating with IT leaders.

Qualifications include 5+ years in Information Technology and 2+ years in Service Management methodologies. The target salary range is $98,000-$111,000 annually, depending on experience and qualifications.

Qualifications

• 5+ years of experience in Information Technology.
• 2+ years of experience in Service Management and ITSM methodologies.
• Ability to work in office 3‑4 days per week.

Responsibilities

• Administer, configure, and maintain the service management platform (Freshservice).
• Lead team projects and guide junior colleagues.
• Design workflows for incident, problem, change management, and more.

Skills

PowerShell

Service Management platform scripting languages (SWQL, Dynatrace)

Dashboard development

Excellent communication skills

Organizational skills

Education

High School Diploma or GED

Bachelor's degree

Job description

Winston Taylor, a transatlantic law firm, is seeking an experienced IT Service Management professional in Chicago. This role involves the administration and improvement of our service management platform (Freshservice), leading projects, and collaborating with IT leaders.

Qualifications include 5+ years in Information Technology and 2+ years in Service Management methodologies. The target salary range is $98,000-$111,000 annually, depending on experience and qualifications.