ITSM Platform Lead: Freshservice/Device42 (Remote)

Ferguson Enterprises, Inc.; Richmond (VA); Remote; USD 61,000 - 106,000; Full time

Benefits offered by this job

Remote work

Job summary

Ferguson Enterprises, Inc. is seeking a Senior ITSM Application Administrator to lead the Freshservice and Device42 platforms, driving configurations, automation, and integrations across IT service management.

The role emphasizes governance, performance, and scalable solutions in a remote-first environment. The ideal candidate has 5–10+ years in enterprise ITSM, strong API and automation experience, and collaboration skills to work across IT and business partners.

Qualifications

• 5-10+ years implementing, administering, and engineering enterprise ITSM platforms.
• 3–5+ years leading technical teams with platform architecture and governance.
• Experience defining enterprise integration strategies using REST/SOAP and automation.

Responsibilities

• Lead Freshservice and Device42 platform architecture and governance.
• Configure, customize, and automate ITSM workflows and integrations.
• Plan upgrades, releases, and lifecycle management for enterprise platforms.
• Provide second-level platform support and incident resolution.

Skills

ITSM platform

API integration

Automation

Leadership

Cross-team collaboration

Education

Bachelor’s degree in information systems or Computer Science

Tools

Freshservice

Device42

Jira

Confluence

Job description

Ferguson Enterprises, Inc. is seeking a Senior ITSM Application Administrator to lead the Freshservice and Device42 platforms, driving configurations, automation, and integrations across IT service management.

The role emphasizes governance, performance, and scalable solutions in a remote-first environment. The ideal candidate has 5–10+ years in enterprise ITSM, strong API and automation experience, and collaboration skills to work across IT and business partners.