Senior ITSM Platform Admin (Freshservice & Automation)

Winston Taylor; New York (NY); Hybrid; USD 108,000 - 122,000; Full time

Benefits offered by this job

Comprehensive healthcare benefits

Yearly retirement contribution

Potential annual merit bonus

Job summary

Winston Taylor is seeking an IT Service Management professional in New York to develop and enhance its service management platform, Freshservice. You will manage processes like incident and change management while collaborating with the IT team. Ideal candidates should have 5+ years of IT experience and strong communication skills. The role offers a target salary range of $108,000 to $122,000, plus comprehensive benefits.

This position presents real responsibilities and opportunities for progression in a vibrant work environment.

Qualifications

• 5+ years of experience in Information Technology.
• 2+ years of experience in Service Management and ITSM methodologies.
• Must reside within commutable distance to the local office.

Responsibilities

• Administer and maintain the service management platform (Freshservice).
• Lead team projects and guide junior colleagues.
• Design and build system workflows for various management processes.

Skills

PowerShell

codeless automation

Service Management platform scripting languages

building dashboards

excellent communication skills

organizational skills

Education

High School Diploma or GED equivalent

Bachelor's degree

Job description

Winston Taylor is seeking an IT Service Management professional in New York to develop and enhance its service management platform, Freshservice. You will manage processes like incident and change management while collaborating with the IT team. Ideal candidates should have 5+ years of IT experience and strong communication skills. The role offers a target salary range of $108,000 to $122,000, plus comprehensive benefits.

This position presents real responsibilities and opportunities for progression in a vibrant work environment.