ITSM Developer

Piedmont; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Piedmont Healthcare is seeking an ITSM Developer to design, develop, and implement ITSM solutions to meet business needs. The role requires hands-on development within the ITSM platform, including scripting, automation, and integration with third-party systems.

Qualifications include a Bachelor’s degree or 4 years of related experience, plus strong skills in JavaScript, GlideScript, and ITSM APIs. FreshService/Freshworks experience is strongly preferred.

Qualifications

• Designing, developing, and implementing ITSM solutions to meet business needs.
• Hands-on development within the ITSM platform including client scripts, business rules, UI actions, UI policies, data policies, workflow, flow designer, integration hub spokes, script includes, catalog items, portal widgets, UI pages, event and alert rules.
• FreshService/Freshworks experience strongly preferred

Responsibilities

• Design, develop, and implement ITSM solutions to meet business needs.
• Configure out-of-the-box features; develop custom applications; integrate ITSM with third-party systems.
• Hands-on development within the ITSM platform including scripting and automation components.

Skills

ITSM

ITOM

ITAM

JavaScript

GlideScript

ITSM APIs

Automation

Service Portal

CMDB

HRSD

SecOps

GRC

AWS

Azure

Education

Bachelor's Degree in Computer Science, Information Technology, or a related field

In lieu of degree four (4) years of relevant work experience

Tools

FreshService/Freshworks

Job description

Overview

At Piedmont Healthcare, you'll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.

Overview

At Piedmont Healthcare, you'll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.

Responsibilities

This position is responsible for designing, developing, and implementing ITSM solutions to meet business needs. This includes configuring out-of-the-box features, developing custom applications, and integrating ITSM with third-party systems. The role requires expertise in ITSM, ITOM, ITAM, or other ITSM modules, along with strong scripting and automation skills. This role will be responsible for hands-on development within the ITSM platform including but not limited to client scripts, business rules, ui actions, ui policies, data policies, workflow, flow designer, integration hub spokes, script includes, catalog items, portal widgets, ui pages, event and alert rules.

FreshService/Freshworks experience strongly preferred

Qualifications

This position is responsible for designing, developing, and implementing ITSM solutions to meet business needs. This includes configuring out-of-the-box features, developing custom applications, and integrating ITSM with third-party systems. The role requires expertise in ITSM, ITOM, ITAM, or other ITSM modules, along with strong scripting and automation skills. This role will be responsible for hands‑on development within the ITSM platform including but not limited to client scripts, business rules, ui actions, ui policies, data policies, workflow, flow designer, integration hub spokes, script includes, catalog items, portal widgets, ui pages, event and alert rules.

Education

• Bachelor's Degree in Computer Science, Information Technology, or a related field. Required or
• In Lieu of degree four (4) years of relevant work experience will be accepted in addition to the experience requirement. Required

Work Experience

• 3 years of experience as a ITSM Developer. Required or in lieu of degree a total of seven (7) years of experience Required
• Proficiency in JavaScript, GlideScript, ITSM APIs. Required
• Experience with ITSM processes and Service Portal development. Required
• Experience with CMDB and ITOM (Discovery, Event Management, Service Mapping). Required
• Experience with HRSD, SecOps, GRC, or cloud platforms (AWS, Azure). Required

Licenses and Certifications

• ITSM Certified System Administrator (CSA) and Certified Application Developer (CAD). Required
• Additional certifications such as ITIL Foundation, ITSM Certified Implementation Specialist, or ITSM Certified Application Developer Preferred

Business Unit : Company Name: Piedmont Healthcare Corporate