ITSM Platform Developer

JPS Tech Solutions Pvt Ltd; Cary (NC); On-site; USD 110,000 - 160,000; Full time

Job summary

JPS Tech Solutions Pvt Ltd in Cary, NC seeks a Senior ITSM Platform Developer to configure, enhance, and support enterprise IT service management solutions. You will translate business needs into scalable workflows, automation, integrations, service catalogs, dashboards, and reporting while supporting testing, releases, deployments, and ongoing platform operations.

The role requires 7+ years of hands-on ITSM experience, strong JavaScript, SQL, REST APIs/JSON skills, ITIL knowledge, and

Qualifications

• 7+ years of hands-on experience configuring, developing, and supporting enterprise ITSM platforms.
• Strong experience with workflows, rules, catalogs, forms, dashboards, and automation.
• Proficient in JavaScript, SQL, REST APIs/JSON, and low-code/no-code configuration.
• Deep ITIL/ITSM process knowledge across Incident, Service Request, Change/Release, Knowledge, and Service Catalog.
• Experience with Ivanti Neurons for ITSM/ITAM or similar platforms (ServiceNow, BMC, Jira Service Management, ManageEngine).
• Strong SQL skills; SSRS experience preferred.
• Experience with Agile/Scrum, CI/CD, and DevOps delivery environments.
• Excellent analytical, troubleshooting, communication, and stakeholder-management abilities.
• Ability to manage complex technical assignments independently and collaborate across teams.

Responsibilities

• Design and enhance ITSM workflows, rules, forms, dashboards, and automation.
• Support Incident, Service Request, Change/Release, Knowledge, and Service Catalog capabilities.
• Develop and troubleshoot integrations using REST APIs and JSON.
• Build operational reports and dashboards using SQL and related tools.
• Maintain technical documentation, deployment procedures, and release notes.
• Lead testing, UAT, environment promotion, production deployment, and post-release validation.
• Collaborate with PMs, BAs, QA, developers, business users, and technical teams in Agile/CI/CD.
• Troubleshoot complex workflow, integration, configuration, and data issues.

Skills

JavaScript

SQL

REST APIs/JSON

ITIL/ITSM

Low-code/No-code

CI/CD/DevOps

Analytical skills

Stakeholder management

Agile/Scrum

Tools

Ivanti Neurons for ITSM/ITAM

ServiceNow

Jira Service Management

ManageEngine

SSRS

Job description

Job Description

Seeking a Senior ITSM Platform Developer to configure, enhance, and support enterprise IT service management solutions. The role will translate business requirements into scalable workflows, automation, integrations, service catalogs, dashboards, and reporting while supporting testing, releases, deployments, and ongoing platform operations.

Key Responsibilities

• Design and enhance ITSM workflows, business rules, forms, dashboards, reports, and automation.
• Support Incident, Service Request, Change/Release, Knowledge Management, and Service Catalog capabilities.
• Develop and troubleshoot integrations using REST APIs and JSON.
• Build operational reports and dashboards using SQL and related reporting tools.
• Maintain technical documentation, workflow designs, deployment procedures, and release documentation.
• Lead testing, UAT, environment promotion, production deployment, and post-release validation activities.
• Participate in CAB processes and manage platform changes through completion.
• Collaborate with PMs, BAs, QA, developers, business users, and technical teams in Agile/CI/CD environments.
• Troubleshoot complex workflow, integration, configuration, and data issues.

Required Qualifications

• 7+ years of hands-on experience configuring, developing, and supporting enterprise ITSM platforms.
• Strong experience with workflows, business rules, service catalogs, forms, reports, dashboards, and automation.
• Strong knowledge of JavaScript, SQL, REST APIs/JSON, and low-code/no-code configuration.
• Strong understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management.
• Experience with Ivanti Neurons for ITSM/ITAM or comparable platforms such as ServiceNow, BMC, Jira Service Management, or ManageEngine.
• Strong SQL skills; SSRS experience is preferred.
• Experience with Agile/Scrum, CI/CD, or DevOps delivery environments.
• Strong analytical, troubleshooting, communication, and stakeholder-management skills.
• Ability to independently manage complex technical assignments and collaborate across business and technical teams.

Preferred Certifications

• ITIL certification preferred.
• Ivanti, ServiceNow, or other recognized ITSM platform certifications are a plus.