ITSM Developer

Fayette Chamber of Commerce; Atlanta (GA); On-site; USD 100,000 - 150,000; Full time

Job summary

Piedmont Healthcare in Atlanta seeks an ITSM Developer to design, build, and implement ITSM solutions across platforms, integrating with third-party systems.

The role requires hands-on coding with JS and ITSM modules, CMDB/ITOM experience, and cloud platform familiarity (AWS/Azure). Join a supportive team focused on reliable IT services.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or a related field.
• In lieu of degree four years of relevant work experience accepted.
• 3 years of ITSM Developer experience required; total seven years with/without degree.
• Proficiency in JavaScript, GlideScript, ITSM APIs.
• Experience with ITSM processes and Service Portal development.
• Experience with CMDB and ITOM (Discovery, Event Management, Service Mapping).
• Experience with HRSD, SecOps, GRC, or cloud platforms (AWS, Azure).

Responsibilities

• Design, develop, and implement ITSM solutions to meet business needs.
• Configure out-of-the-box features and develop custom applications.
• Integrate ITSM with third-party systems.
• Hands-on development within the ITSM platform: client scripts, business rules, and UI elements.
• Create catalog items, portal widgets, UI pages, and workflow automations.
• Develop flow designer, integration hub spokes, and event/alert rules.

Skills

JavaScript

GlideScript

ITSM APIs

ITSM Processes

Service Portal development

CMDB and ITOM

HRSD

SecOps

GRC

Cloud platforms (AWS, Azure)

Education

Bachelor’s Degree in Computer Science/Information Technology or related field

Job description

STOP - if you are currently employed at Piedmont Healthcare, please click the "Current Employee" button above to submit your application.

ITSM Developer

Overview:

At Piedmont Healthcare, you'll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.

Responsibilities: This position is responsible for designing, developing, and implementing ITSM solutions to meet business needs. This includes configuring out-of-the-box features, developing custom applications, and integrating ITSM with third-party systems. The role requires expertise in ITSM, ITOM, ITAM, or other ITSM modules, along with strong scripting and automation skills. This role will be responsible for hands-on development within the ITSM platform including but not limited to client scripts, business rules, ui actions, ui policies, data policies, workflow, flow designer, integration hub spokes, script includes, catalog items, portal widgets, ui pages, event and alert rules. Qualifications:

Education

• Bachelor's Degree in Computer Science, Information Technology, or a related field. Required or
• In Lieu of degree four (4) years of relevant work experience will be accepted in addition to the experience requirement. Required

Work Experience

• 3 years of experience as a ITSM Developer. Required or in lieu of degree a total of seven (7) years of experience Required
• Proficiency in JavaScript, GlideScript, ITSM APIs. Required
• Experience with ITSM processes and Service Portal development. Required
• Experience with CMDB and ITOM (Discovery, Event Management, Service Mapping). Required
• Experience with HRSD, SecOps, GRC, or cloud platforms (AWS, Azure). Required

Licenses and Certifications

• ITSM Certified System Administrator (CSA) and Certified Application Developer (CAD). Required
• Additional certifications such as ITIL Foundation, ITSM Certified Implementation Specialist, or ITSM Certified Application Developer Preferred

Business Unit : Company Name: Piedmont Healthcare Corporate