ITSM Developer

SGS Consulting; Tallahassee (FL); On-site; USD 60,000 - 95,000; Full time

Job summary

SGS Consulting in Tallahassee seeks a software developer to support ITSM projects using ServiceNow. You will assist in designing, developing, and testing software solutions to streamline incident, problem, change, and service request management.

Under guidance of senior engineers, you will configure ServiceNow, write scripts, and help integrate with other systems while documenting designs and best practices.

Qualifications

• High School diploma or equivalent.
• Experience with ITSM concepts and workflows preferred.
• Basic knowledge of programming fundamentals.

Responsibilities

• Assist in design, development, and testing of software solutions to support ITSM processes.
• Configure and customize ServiceNow to support ITSM workflows and forms.
• Develop and maintain scripts, workflows, and business rules for automation.
• Integrate ServiceNow with external systems and APIs.
• Document technical designs and stay current with ServiceNow best practices.

Skills

ITSM

JavaScript

Python

Education

High School

Job description

Job Responsibilities

Assist in the design, development, and testing of software solutions to support ITSM processes, including incident, problem, change, and service request managementAssist in configuring and customizing ServiceNow to support ITSM processes, including creating custom tables, fields, and formsDevelop and maintain scripts, workflows, and business rules to support ITSM process automation and data processing under the guidance of senior engineersAssist in integrating ServiceNow with other systems and tools, including APIs, web services, and data importsTroubleshoot and resolve technical issues with ServiceNow and ITSM software solutions with the guidance of senior engineersCollaborate with stakeholders to gather requirements and design software solutions that meet business needsDevelop and maintain technical documentation for software solutions, including design documents, test plans, and implementation guidesStay up-to-date with new features and best practices in ServiceNow and ITSM software development

Standard Job Description

: (system generated) based on level and rolePlans, conducts, and coordinates software development activities. Designs, develops, documents, tests, and debugs software that contains logical and mathematical solutions to business/mission problems or questions in computer language for solutions by means of data processing equipment. Applies the appropriate standards, processes, procedures, and tools throughout the development life cycle. Applies knowledge of computer hardware and software, subject matter to be programmed in business/mission applications, information processing techniques used, and information gathered from system users to develop software. Corrects program errors, prepares operating instructions, compiles documentation of program development, and analyzes system capabilities to resolve questions of program intent, output requirements, input data acquisition, programming techniques, and controls. Ensures software standards are met.

Skills

ITSMJavaScriptPython

Education/Experience

High School.