Ivanti Developer - Remote

Novalink Solutions LLC; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Novalink Solutions LLC is seeking a skilled ITSM specialist to configure and enhance Ivanti Neurons for ITSM. You will translate business requirements into workflows, forms, automations, dashboards, and service catalog items, coordinating with stakeholders across IT and business teams.

You'll test, deploy, document, and support operations, while leveraging ITIL practices and integrating with systems via REST/JSON. Experience with ServiceNow, BMC, or Jira Service Management is a plus.

Qualifications

• At least two (2) years of hands-on ITSM configuration/development/support.
• Experience configuring workflows, business rules, forms, service catalog items, reports, dashboards, and automation.
• Strong knowledge of JavaScript, SQL, REST APIs/JSON and low-code/no-code configuration.
• Understanding ITIL processes (Incident, Service Request, Change/Release, Knowledge, Service Catalog).

Responsibilities

• Collaborate with business users and stakeholders to translate requirements into scalable ITSM solutions.
• Configure Ivanti workflows, rules, forms, dashboards, and automation.
• Develop and support Service Request, Service Catalog, Incident, Change/Release, and Knowledge modules.
• Build and support integrations using REST APIs/JSON; troubleshoot data/workflow issues.
• Develop ITSM reporting and dashboards; use SQL/SSRS for reporting.
• Prepare technical docs: configuration guides, diagrams, release notes.
• Support testing, UAT, deployments, and post-production validation.
• Participate in CAB and manage change requests through to closure.
• Work in Agile/CI/CD with two-week sprints; collaborate with PM/BA/QA/development.
• Perform other assignments as required.

Skills

JavaScript

SQL

REST APIs/JSON

Workflow management

Low-code/no-code configuration

Tools

Ivanti ITSM / Ivanti Neurons for ITSM

ServiceNow

BMC

Jira Service Management

ManageEngine ServiceDesk Plus

Job description

Job Summary

Under broad supervision, configures, customizes, enhances, and supports the Ivanti Neurons for ITSM platform. Works with business users, OIT teams, and project stakeholders to translate service-management requirements into workflows, business rules, forms, automation, integrations, dashboards, reports, and service catalog solutions. Supports testing, releases, production deployment, troubleshooting, documentation, and ongoing platform operations using ITSM/ITIL practices. Experience with comparable enterprise ITSM platforms such as ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus may be considered.

Job Duties and Responsibilities

• Collaborate with business users and technical stakeholders to understand, document, and translate requirements into scalable ITSM solutions.
• Configure, customize, and enhance Ivanti workflows, business rules, forms, layouts, business objects, dashboards, reports, and automation.
• Develop and support Service Request, Service Catalog, Incident, Change/Release, and Knowledge Management modules and related platform capabilities.
• Build and support integrations using REST APIs/JSON and other supported integration methods; troubleshoot data, workflow, and platform issues.
• Develop service-management reporting, analytics, and operational dashboards; use SQL for reporting and troubleshooting, with SSRS experience preferred.
• Prepare and maintain technical documentation, including configuration documentation, workflow diagrams, deployment instructions, and change/release notes.
• Support system testing, User Acceptance Testing (UAT), demonstrations, environment promotion, production deployment, post-production validation, and support.
• Participate in Change Advisory Board (CAB) activities and take ownership of ITSM platform change requests through implementation and closure.
• Work closely with PM, BA, QA, and development team members in an Agile/CI/CD delivery model, including two-week sprint cycles and coordinated module development.
• Perform other assignments as required.

Minimum Qualifications

• At least two (2) years of hands-on experience configuring, developing, or supporting an enterprise ITSM platform.
• Experience configuring workflows, business rules, forms, service catalog items, reports, dashboards, and automation.
• Working knowledge of JavaScript, SQL, REST APIs/JSON, workflow management, and low-code/no-code configuration principles.
• Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management.

Qualifications

• Hands‑on experience with Ivanti ITSM / Ivanti Neurons for ITSM or ITAM, including familiarity with the Ivanti object model.
• Comparable development/configuration experience with ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus.
• Experience with project/package development, version management, environment promotion, and release practices for low-code platforms.
• Strong SQL skills; experience with SQL Server Reporting Services (SSRS) is preferred.
• Experience working in Agile/Scrum, CI/CD, or DevOps delivery models.
• ITIL certification is preferred.

Additional competencies

• Strong analytical, troubleshooting, and problem-solving skills.
• Strong written and verbal communication and stakeholder coordination skills.
• Ability to collaborate effectively with business users, PMs, BAs, QA, developers, vendors, and technical teams.
• Ability to manage multiple priorities, document solutions clearly, and work independently within established delivery standards.

Other Information

• This is a remote position; the candidate is expected to collaborate with the team and participate in scheduled meetings and discussions.
• Standard work hours are 8:00 AM - 5:00 PM.
• The position may require coordination during major system releases, production deployments, outages, or other critical platform events.

Requirements

• Hands‑on experience configuring, developing, or supporting an enterprise ITSM platform. Required 2 Years
• Ivanti ITSM / Ivanti Neurons Highly desired 2 Years
• ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus (at least one of these platforms may be considered in lieu of Ivanti exp) Required 2 Years
• Agile/Scrum, CI/CD, or DevOps Required 2 Years
• JavaScript Required 2 Years
• SQL Required 2 Years
• REST APIs/JSON Required 2 Years
• Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management. Required 2 Years