Ivanti Developer

JobDiva, Inc.; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Job summary

Creative Solutions Services, LLC is seeking an Ivanti Developer to configure, customize, and support the Ivanti Neurons for ITSM platform from a remote setting in Atlanta. You will translate business requirements into scalable ITSM workflows, dashboards, and automations while collaborating with business users and project stakeholders.

The role focuses on ITSM/ITIL processes, incident and change management, and building integrations via REST/JSON.

Qualifications

• Hands-on experience configuring enterprise ITSM platforms.
• Experience with Ivanti Neurons for ITSM or Ivanti ITSM.
• Familiarity with ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus.
• Strong SQL and REST API knowledge.
• ITIL knowledge or certification is preferred.

Responsibilities

• Collaborate with business users and stakeholders to translate requirements into ITSM solutions.
• Configure, customize Ivanti workflows, forms, dashboards, and automation.
• Develop Service Request, Service Catalog, Incident, Change/Release, and Knowledge modules.
• Build integrations using REST APIs/JSON; troubleshoot data and workflow issues.
• Develop ITSM reporting and dashboards; use SQL/SSRS for reporting.
• Document configuration, deployment instructions, and change notes.
• Support testing, UAT, production deployment, and post-production validation.
• Participate in CAB activities and manage change requests through implementation.
• Work in Agile/CI/CD environment with two-week sprints.

Skills

Ivanti ITSM

Ivanti Neurons

ServiceNow

REST APIs/JSON

SQL

Agile/Scrum

Tools

SSRS

Job description

Title: Ivanti Developer

Location: Atlanta, GA (Remote)

Duration: 8 Months

Interview type: Either Web Cam or In Person

Job Description:

JOB SUMMARY (PARAGRAPH OR SUMMARIZED STATEMENT ABOUT THE POSITION):

• Under broad supervision, configures, customizes, enhances, and supports the Ivanti Neurons for ITSM platform. Works with business users, Client teams, and project stakeholders to translate service-management requirements into workflows, business rules, forms, automation, integrations, dashboards, reports, and service catalog solutions. Supports testing, releases, production deployment, troubleshooting, documentation, and ongoing platform operations using ITSM/ITIL practices. Experience with comparable enterprise ITSM platforms such as ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus may be considered.

JOB DUTIES AND RESPONSIBILITIES (OVERALL TASKS AND EXPECTATIONS OF THE POSITION):

• Collaborate with business users and technical stakeholders to understand, document, and translate requirements into scalable ITSM solutions.
• Configure, customize, and enhance Ivanti workflows, business rules, forms, layouts, business objects, dashboards, reports, and automation.
• Develop and support Service Request, Service Catalog, Incident, Change/Release, and Knowledge Management modules and related platform capabilities.
• Build and support integrations using REST APIs/JSON and other supported integration methods; troubleshoot data, workflow, and platform issues.
• Develop service-management reporting, analytics, and operational dashboards; use SQL for reporting and troubleshooting, with SSRS experience preferred.
• Prepare and maintain technical documentation, including configuration documentation, workflow diagrams, deployment instructions, and change/release notes.
• Support system testing, User Acceptance Testing (UAT), demonstrations, environment promotion, production deployment, post-production validation, and support.
• Participate in Change Advisory Board (CAB) activities and take ownership of ITSM platform change requests through implementation and closure.
• Work closely with PM, BA, QA, and development team members in an Agile/CI/CD delivery model, including two-week sprint cycles and coordinated module development.

Perform other assignments as required.

MINIMUM QUALIFICATIONS (BASED ON THE JOB CODE):

• At least two (2) years of hands-on experience configuring, developing, or supporting an enterprise ITSM platform.
• Experience configuring workflows, business rules, forms, service catalog items, reports, dashboards, and automation.
• Working knowledge of JavaScript, SQL, REST APIs/JSON, workflow management, and low-code/no-code configuration principles.
• Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management.

QUALIFICATIONS (BASED ON THE NEEDS OF THE POSITION):

• Hands-on experience with Ivanti ITSM / Ivanti Neurons for ITSM or ITAM, including familiarity with the Ivanti object model.
• Comparable development/configuration experience with ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus.
• Experience with project/package development, version management, environment promotion, and release practices for low-code platforms.
• Strong SQL skills; experience with SQL Server Reporting Services (SSRS) is preferred.
• Experience working in Agile/Scrum, CI/CD, or DevOps delivery models.
• ITIL certification is preferred.
• ADDITIONAL COMPETENCIES
• Strong analytical, troubleshooting, and problem-solving skills.
• Strong written and verbal communication and stakeholder coordination skills.
• Ability to collaborate effectively with business users, PMs, Client, QA, developers, vendors, and technical teams.
• Ability to manage multiple priorities, document solutions clearly, and work independently within established delivery standards.

OTHER INFORMATION (VARIOUS SCHEDULING OPTIONS, STANDARD OFFICE HOURS, TRAVEL REQUIRED, ETC):

• This is a remote position; the candidate is expected to collaborate with the team and participate in scheduled meetings and discussions.
• Standard work hours are 8:00 AM - 5:00 PM.
• The position may require coordination during major system releases, production deployments, outages, or other critical platform events.

Required/Desired Skills:

• Hands-on experience configuring, developing, or supporting an enterprise ITSM platform.
• Ivanti ITSM / Ivanti Neurons
• ServiceNow, BMC, Jira Service Management, or ManageEngine ServiceDesk Plus (at least one of these platforms may be considered in lieu of Ivanti exp)
• Agile/Scrum, CI/CD, or DevOps
• JavaScript
• SQL
• REST APIs/JSON
• Understanding of ITSM/ITIL processes, including Incident, Service Request, Change/Release, Knowledge, and Service Catalog management.