ITS Field Technician - Smart Mobility & Fiber Networks

Kapsch Trafficcom Transportation SA.; Memphis (TN); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Unlimited PTO

11 paid holidays

401(k)

No-cost medical insurance (including D

Dental and vision insurance

FSA option

Job summary

Kapsch TrafficCom is seeking a Field Service Technician to perform maintenance, troubleshooting, and repair of ITS devices for the Memphis SmartWay system. You will respond to tickets, diagnose complex issues, and support CCTV, DMS, HAR, and network infrastructure on a typically on-site basis.

The role requires an associate degree or 6+ years of ITS field experience, strong diagnostic skills, and the ability to work outdoors near traffic. Competitive hourly pay and full benefits are offered.

Qualifications

• Associate degree in Electronics or Computer Science, or 6+ years field ITS experience.
• Strong troubleshooting skills in electrical, fiber optic, and network systems.
• Ability to read schematics and technical plans.
• Experience with electronic testing equipment.
• Knowledge of low voltage systems, networking, and wireless communications.

Responsibilities

• Perform preventative and corrective maintenance on ITS systems.
• Respond to and resolve trouble tickets within required timelines.
• Diagnose and repair complex issues across ITS devices.
• Maintain and support CCTV, DMS, HAR, detection, and network equipment.
• Install, upgrade, modify ITS equipment as required.
• Utilize diagnostic tools and testing equipment to troubleshoot system faults.
• Maintain accurate daily logs, labor tracking, and service records.
• Receive and manage inventory and assist with material requests.
• Support subcontractors and ensure work meets quality and specification standards.
• Assist and guide junior technicians in field operations.

Skills

Troubleshooting

Schematic reading

Networking

Low voltage

Windows proficiency

Communication

Field service experience

Problem-solving

Education

Associate degree in Electronics or Computer Science

Tools

Electronic testing equipment

Fiber optic testing gear

Network diagnostic tools

CCTV/DMS/HAR systems tools

Job description

Kapsch TrafficCom is seeking a Field Service Technician to perform maintenance, troubleshooting, and repair of ITS devices for the Memphis SmartWay system. You will respond to tickets, diagnose complex issues, and support CCTV, DMS, HAR, and network infrastructure on a typically on-site basis.

The role requires an associate degree or 6+ years of ITS field experience, strong diagnostic skills, and the ability to work outdoors near traffic. Competitive hourly pay and full benefits are offered.