ITM Online Teller: Remote Option After Training

Suncoast; Tampa (FL); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Bonus program up to 12%

401K Matching up to 8%

Retirement Planning

Pay Increases based on Competency

Employee Loan Discounts

Flex Spending Accounts

Paid Holidays

PTO Wellness Days

Volunteer Hours

Degree Assistance up to $5,000 per año

Job summary

Suncoast Credit Union seeks an ITM Teller to provide real-time transaction assistance to members from a centralized location via video ITM. You will handle deposits, transfers, payments, and withdrawals while ensuring security and compliance.

The ideal candidate has 6+ months in customer service, is comfortable on camera, and can work Monday–Friday with occasional weekend hours. After 4-6 months of proficiency, there's an option to work from home.

Qualifications

• High school diploma or equivalent.
• 6+ months of experience in customer service or a similar position.
• Bilingual in Spanish preferred.
• Ability to prioritize tasks and manage changing priorities to meet deadlines.
• Accurate, detail-oriented, and organized with task management.
• Ability to use multiple systems simultaneously.
• Strong written, verbal and interpersonal communication with members and staff.
• Able to work independently and in a team-oriented environment.
• Must maintain a high level of confidentiality.

Responsibilities

• Process a variety of financial transactions including deposits, payments, transfers, and withdrawals.
• Ensure proper endorsements and identification to follow policies.
• Utilize software concurrently to complete transactions and communicate with members.
• Provide professional, courteous service while ensuring transaction validity.
• Perform end-of-day balancing.
• Adhere to security, audit, and compliance requirements.
• Support expansion by promoting products to improve members' financial lives.
• Attend educational events to increase professional knowledge.
• Complete annual BSA/AML training and understand the role in compliance.
• Complete FACT Act Red Flag training.

Skills

Customer service

Bilingual Spanish

Multitasking

Attention to detail

Confidentiality

On-camera communication

Team player

Independent work

Education

High school diploma or equivalent

6+ months customer service experience

Job description

Suncoast Credit Union seeks an ITM Teller to provide real-time transaction assistance to members from a centralized location via video ITM. You will handle deposits, transfers, payments, and withdrawals while ensuring security and compliance.

The ideal candidate has 6+ months in customer service, is comfortable on camera, and can work Monday–Friday with occasional weekend hours. After 4-6 months of proficiency, there's an option to work from home.