Video Teller Specialist (ITM) - On-Site Banking

Tower Federal Credit Union; Laurel (MD); Hybrid; USD 58,025,000 - 72,524,000; Full time

Job summary

Tower Federal Credit Union in Laurel, MD is hiring a Video Banker to process teller transactions via ITM in a secure, member-focused way. You will support members remotely through video and chat, while being on-site and representing the credit union with professionalism and service excellence.

You will handle cash transactions, educate members on ITM usage, and promote credit union products while maintaining up-to-date knowledge of services and policies.

Qualifications

• High school diploma or equivalent.
• 1–3 years' experience in a credit union or financial institution.
• Demonstrated successful customer service experience.
• Equivalent combination of education and experience.

Responsibilities

• Provide engaging member-centric service virtually via video and chat using ITM.
• Guide members step-by-step through the ITM process.
• Process teller transactions with ITM using video tech with high accuracy.
• Educate members on ITM usage and features.
• Promote Tower products and refer to appropriate team members as needed.
• Maintain knowledge of Tower products and services marketed by Tellers.

Skills

Video banking

ITM operations

Customer service

Communication

Cash handling

Problem solving

Education

High school diploma

Tools

ITM platform

Video/chat tech

Job description

Tower Federal Credit Union in Laurel, MD is hiring a Video Banker to process teller transactions via ITM in a secure, member-focused way. You will support members remotely through video and chat, while being on-site and representing the credit union with professionalism and service excellence.

You will handle cash transactions, educate members on ITM usage, and promote credit union products while maintaining up-to-date knowledge of services and policies.