Online Teller (Tampa)

Suncoast; Tampa (FL); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Bonus program up to 12%

401K Matching up to 8%

Retirement Planning

Pay Increases based on Competency

Employee Loan Discounts

Flex Spending Accounts

Paid Holidays

PTO Wellness Days

Volunteer Hours

Degree Assistance up to $5,000 per año

Job summary

Suncoast Credit Union seeks an ITM Teller to provide real-time transaction assistance to members from a centralized location via video ITM. You will handle deposits, transfers, payments, and withdrawals while ensuring security and compliance.

The ideal candidate has 6+ months in customer service, is comfortable on camera, and can work Monday–Friday with occasional weekend hours. After 4-6 months of proficiency, there's an option to work from home.

Qualifications

• High school diploma or equivalent.
• 6+ months of experience in customer service or a similar position.
• Bilingual in Spanish preferred.
• Ability to prioritize tasks and manage changing priorities to meet deadlines.
• Accurate, detail-oriented, and organized with task management.
• Ability to use multiple systems simultaneously.
• Strong written, verbal and interpersonal communication with members and staff.
• Able to work independently and in a team-oriented environment.
• Must maintain a high level of confidentiality.

Responsibilities

• Process a variety of financial transactions including deposits, payments, transfers, and withdrawals.
• Ensure proper endorsements and identification to follow policies.
• Utilize software concurrently to complete transactions and communicate with members.
• Provide professional, courteous service while ensuring transaction validity.
• Perform end-of-day balancing.
• Adhere to security, audit, and compliance requirements.
• Support expansion by promoting products to improve members' financial lives.
• Attend educational events to increase professional knowledge.
• Complete annual BSA/AML training and understand the role in compliance.
• Complete FACT Act Red Flag training.

Skills

Customer service

Bilingual Spanish

Multitasking

Attention to detail

Confidentiality

On-camera communication

Team player

Independent work

Education

High school diploma or equivalent

6+ months customer service experience

Job description

Overview

Starting Pay: $18.50

Start Date: October 13th, 2026

Training Schedule: Monday through Friday: 8:00 AM - 5:00 PM

Regular Schedule

Monday through Friday: 10:00 AM to 8:00 PM with Saturday: 8:00 AM to 1:00 PM

One day off on Tuesday, Wednesday, or Thursday (based on business needs), Sunday off

*Employees are given the option to work from home after 4-6 months of proficient performance*

The ITM Teller provides real-time transaction assistance to members from a centralized location through video transmission via the Interactive Teller Machine (ITM). This role performs a variety of financial transactions to serve Suncoast Credit Union members. An ideal candidate is comfortable, professional, and friendly on camera.

Responsibilities

• Process a variety of financial transactions including, but not limited to, deposits, payments, transfers, and withdrawals
• Ensure proper endorsements and identification are obtained to follow credit union policies and procedures
• Utilize various software programs concurrently to complete transactions and communicate with multiple members simultaneously
• Provide a high level of professional and courteous service while observing due diligence for the validity of the transactions
• Perform end-of-day balancing
• Adhere to security, audit, and compliance requirements
• Support credit union expansion by recognizing opportunities to promote products to improve the financial lives of Suncoast members
• Attend educational events to increase professional knowledge
• Complete annual BSA/AML compliance training and understands employee’s role in maintaining an effective BSA/AML compliance program
• Complete FACT Act Red Flag training

Qualifications

• High school diploma or equivalent
• 6+ months of experience in customer service or a similar position
• Bilingual in Spanish preferred
• Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines
• Accurate, detail-oriented, and organized with task management
• Ability to use multiple systems simultaneously
• Good written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
• Ability to work independently and in a team-oriented environment
• Must maintain a high level of confidentiality

Benefits

• Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
• Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
• Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
• Community Involvement: Paid Volunteer Hours
• Growth: Degree Assistance up to $5,000 per year

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits

Company Overview

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.

For more information, please visit our careers site at https://careers.suncoastcreditunion.com/