ITM/ATM Fleet Operations Coordinator

Chartway Credit Union; Virginia Beach (VA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Benefits package

Job summary

Chartway Federal Credit Union is seeking a Direct Teller Coordinator to support ITM/ATM operations across Virginia Beach, Tooele, and South Jordan. You will monitor performance, updates, and security for the ATM/ITM fleet and assist members and staff with issues.

The role reports to the Director of Member Support and involves coordinating installations, downtime reporting, and partner communications. Competitive hourly pay and full-time schedule.

Qualifications

• Education: High school education.
• Experience: At least three-years ITM/ATM servicing experience.
• Credit history: Candidates must have a good credit history for consideration.

Responsibilities

• Maintain and update content and locations on internal and external sites.
• Coordinates installation/removal of all equipment and related services across the ATM/ITM fleet.
• Assists with general maintenance and support of these delivery channels.
• Assist members and staff with ATM/ITM problems and issues.
• Monitors ATM/ITM downtime and technical issues and resolves.
• Identify efficiencies and advancement trends through user groups.
• Dispatch first/second line ATM/ITM partners and/or cash courier for on-site maintenance.
• Coordinate maintenance for ATM/ITM machines: cleaning, supplies, replacement equipment, signage.
• Test and implement new ATM/ITM software releases.
• Liaise with machine business partners and networks.
• Research and resolve problems within the fleet development.
• Maintain consumable records for machine inventory.
• Stay aware of security measures and fraud trends affecting ATM/ITM.
• Maintain monthly reports related to machines.
• Handle CU24 UPI's.
• Oversee quarterly offsite machine inspections.
• Maintain contracts with machine partners.
• Monitor events and emails to identify repeat issues.

Skills

Microsoft Office

Strong communication

Adaptability

Independent work

Tech savvy

Decision making

Education

High school education

Tools

ATM/ITM hardware

Job description

Chartway Federal Credit Union is seeking a Direct Teller Coordinator to support ITM/ATM operations across Virginia Beach, Tooele, and South Jordan. You will monitor performance, updates, and security for the ATM/ITM fleet and assist members and staff with issues.

The role reports to the Director of Member Support and involves coordinating installations, downtime reporting, and partner communications. Competitive hourly pay and full-time schedule.