Direct Teller Coordinator

Chartway Federal Credit Union; Virginia Beach (VA); On-site; USD 29,000 - 33,000; Full time

Job summary

Chartway Federal Credit Union in Virginia Beach, VA (also Tooele, UT and South Jordan, UT) seeks a Direct Teller Coordinator to support ATM/ITM fleet operations and keep site content up to date.

Responsibilities include coordinating equipment installation/removal, monitoring downtime, assisting members and staff with ITM issues, and liaising with machine partners. A high school diploma and 3+ years ITM/ATM servicing are required.

Qualifications

• High school diploma or equivalent required.
• At least three years ITM/ATM servicing experience.
• Experience with ATM/ITM hardware and software preferred.

Responsibilities

• Maintain and update content and locations on internal and external sites.
• Coordinate installation/removal of equipment; assist with software development and ATM/ITM fleet products/services.
• Assist with general maintenance and support of ATM/ITM channels.
• Assist members and staff with ATM/ITM problems and issues.
• Monitor and document ATM/ITM downtime and issues; work to resolve.
• Identify efficiencies and advancement trends via user groups.
• Dispatch first/second line ATM/ITM partners and/or cash couriers for on-site maintenance and replenishments.
• Coordinate maintenance for ATM/ITM machines: cleaning, supplies, replacement equipment, signage.
• Assist testing and implementation of new ATM/ITM software releases.
• Liaise with machine business partners and networks.
• Research and resolve fleet development problems.
• Maintain inventory records for machines.
• Stay updated on security measures and fraud trends affecting ATM/ITM.
• Maintain monthly machine reports.
• Handle CU24 UPI’s.
• Oversee offsite machine inspections.
• Maintain contracts with machine partners.
• Monitor events/emails for repeat machine issues.

Skills

Strong written and verbalcommunication

Adapt to fast-paced environment

Independent work

Tech-savvy

Decision making & problem solving

Education

High school education

Tools

Microsoft Office

Job description

Job Title: Direct Teller Coordinator
Job Type: Full-time
Department Hours: Monday – Friday 8:00am-7:00pm and Saturday 8:00am-5:00pm (day off during the week when working Saturday)
Location: Virginia Beach, Virginia; Tooele, Utah; or South Jordan, Utah
Hiring Range: $21 - $24 per hour
(Higher compensation maybe considered based on experience, qualifications, and internal equity)

All of us at Chartway stand united in our strong culture of listening and learning. We treat people with respect, integrity, and kindness, and are committed to continuously developing a diverse and inclusive workplace where team members are empowered to be their authentic selves. All backgrounds, viewpoints, and life experiences are welcome, knowing this commitment strengthens our credit union family and communities.

Responsible and Accountable for:

• Maintain and update content and locations on internal and external sites
• Coordinates installation/removal of all equipment, assists with software development, and implements all related products and services across the ATM/ITM fleet
• Assists with general maintenance and support of these key delivery channels
• Assists members and staff with ATM/ITM problems and issues
• Monitors and documents ATM/ITM downtime and technical issues, and works to resolve
• Proactively identify efficiencies and advancement trends through user groups
• Dispatches first line and second line ATM/ITM partners and/or cash courier for on-site maintenance and/or cash replenishments
• Coordinates general maintenance for ATM/ITM machines, which includes cleaning, ordering supplies, replacement equipment, and compliance signage
• Assists in the testing and implementation of new releases of ATM/ITM software
• Act as Chartway’s Liaison for machine business partners including participating networks
• Initiative to research and resolve any problems that development within the fleet
• Maintains accurate, consumable records associated with machine inventory
• Proactively stays abreast of new security measures and fraud trends impacting ATM/ITM
• Maintain all monthly Reports related to machines
• Responsible to handle CU24 UPI’s
• Oversees quarterly inspection and monitoring of the offsite machines
• Maintains contract with partners associated with the machines
• Monitoring events and emails to identify and communicate repeat machine issues

Knowledge, Skills and Abilities:

• Proficient use of Microsoft Office (Excel, Word, PowerPoint)
• Strong written and verbal communication skills
• Ability adapt to a fast-paced environment of change
• Ability to work independently with minimal supervision
• Appreciation and familiarity of technology
• Strong decision making and problem-solving skills

Education and Experience:

• Education: High school education.
• Experience: At least three-years ITM/ATM servicing experience

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/Disability/Vet Employer.

If a reasonable accommodation is needed for the job interview process, please contact our Talent Acquisition Team at 1-877-319-4818 extension 45863 or email us at [e-mail].