Interactive Teller Specialist

ORNL Federal Credit Union; Oak Ridge (TN); On-site; USD 32,000 - 36,000; Full time

Job summary

ORNL Federal Credit Union is seeking an Interactive Teller Machine (ITM) Teller to serve members with efficient, friendly service using a two-way video and audio ITM. You will process deposits, transfers, loan payments and provide balance information while explaining services to access accounts.

The role involves educating members on products, acting as an ITM Ambassador, and partnering with branches to greet and assist new ITM users.

Qualifications

• Minimum 1 year of customer service experience.
• High school diploma or GED required.

Responsibilities

• Provides efficient, professional and friendly service to members via two-way audio and video ITM.
• Educates and recommends beneficial products and services to members.
• Acts as an ITM Ambassador, greeting, educating and assisting new ITM members and sharing feedback for improvements.
• Performs other job-related duties as assigned.

Skills

Customer service

Education

High school diploma or GED

Job description

ORNL Federal Credit Union is seeking an Interactive Teller Machine (ITM) Teller to serve members with efficient, friendly service using a two-way video and audio ITM. You will process deposits, transfers, loan payments and provide balance information while explaining services to access accounts.

The role involves educating members on products, acting as an ITM Ambassador, and partnering with branches to greet and assist new ITM users.