ITAM Solutions Architect

SHI International Corp.; United States; Remote; USD 110,000 - 180,000; Full time

Job summary

An established industry player is seeking an experienced IT Asset Management Solutions Architect to design and implement ITAM solutions for a diverse clientele. This role is pivotal in guiding customers through their ITAM journey, ensuring they maximize the adoption of ITAM services. The ideal candidate will have over a decade of experience in ITAM, demonstrating expertise with leading software vendors and a strong ability to communicate and advocate for ITAM practices. This position offers the flexibility of remote work while requiring travel to engage with clients and stakeholders. Join a dynamic team and contribute to enhancing ITAM services globally.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

401K

Flexible Spending

Travel Opportunities

Professional Development

Work from Home Options

Qualifications

• Minimum 10 years of experience in IT Asset Management.
• Expert knowledge of ITAM Services tools and processes.
• Experience with major vendors like Oracle, IBM, Microsoft.

Responsibilities

• Design ITAM solutions and lead customer engagements.
• Engage with sales and licensing to manage software assets.
• Conduct audits and provide consultation on ITAM governance.

Skills

IT Asset Management (ITAM)

Project Management

Analytical Skills

Communication Skills

Client-oriented mindset

Entrepreneurial spirit

Research Skills

Time Management

Education

Bachelor's Degree

Tools

ITAM Services tools

Job description

Job Summary

The IT Asset Management (ITAM) Solutions Architect’s role is to work with SHI’s customers to design ITAM solutions to assist them in understanding and managing their Software and Hardware Environment. The position will be customer facing to lead, influence, and guide SHI customers in their ITAM journey with the aim to maximize the adoption of ITAM services by SHI customers. Additionally, the ITAM Solutions Architect will interface with the Product Management team in the development of ITAM services and technology for delivery to our customers and periodically support internal projects to assist in building the brand awareness of the ITAM team and SHI and to impart industry experience and knowledge to help improve the overall services and tools used by the ITAM group to ensure SHI delivers a world class ITAM service.

The ITAM Solutions Architect can be home office based, or office based either from Austin TX, Somerset NJ, Paris France, Milton Keynes UK, or Barnsley UK offices. It is expected that this role will require frequent travel both nationally and internationally (maximum 50%). The position reports to the Global Director - ITAM Services.

Responsibilities

The ITAM Solutions Architect will:

• Have excellent ITAM knowledge and work as part of a team.
• Advocate SHI Services to SHI Account Executives and their customers.
• Engage Sales, Licensing, Customers, and Software Manufacturers to help customers collect, organize, and manage customers’ licensed software assets.
• Engage with other SHI departments to collaborate in the delivery of integrated services.
• Participate with specialist knowledge in responding to Requests for Proposals (RFPs) as well as confirming SOW requirements, as required by Solution Consultants.
• Identify additional upsell opportunities within existing ITAM customers.
• Participate alongside ITAM Solutions Consultants in pre-sales activities to advise customers and inform of ITAM by SHI’s capabilities.
• Lead and deliver ITAM Consulting Services including leading Audit Defence projects.
• Collaborate with customers to solicit, collect, and analyze information about customers’ ITAM environments to assess process maturity and make appropriate recommendations for work practices.
• Provide consultation on key ITAM governance issues, ITAM operations, and tool selection and implementation where appropriate.
• Engage with the ITAM group management team in growing the ITAM group business.
• Build internal business processes to improve the ITAM group operational delivery standards.
• Work with the ITAM technical and development teams in enhancing the current tools used by the group and help in investigating new tools where required.
• Design, define and complete large scale and complex ITAM Services to cost, timescale and quality following applicable standards and procedures.
• Prepare and present ITAM deliverables to customers.
• Communicate accurate and relevant conclusions to customers across the entire life cycle of a SAM/ITAM project, including producing and presenting analytical results and assuring projects are closed to the satisfaction of all parties.
• Assist in creating and updating internal Standard Operating Procedures (SOPs).
• As appropriate, using your experience, work with the Service Delivery team to help and guide engagements such as audit defence or other customer deliverables.
• Attend, support and represent SHI at conferences and events.
• Regularly present at industry events, SHI Summits and Webinars.
• Ensure all ITAM projects are conducted professionally, ethically, and in a manner consistent with SHI standards.
• Keep up to date with industry trends and new ITAM services requirements and support the leading and development of ITAM colleagues by sharing and training as appropriate.
• Execute all ITAM Solutions Architect tasks according to the project plans of all assigned customer engagements.
• Adhere and work to the internal process standards as defined and updated by ITAM management.
• Collect, manage, and disseminate ITAM-related information from SHI, customers, and software manufacturers.
• Research and understand different publishers’ product user rights, license allowances, and contractual entitlements for software products and manufacturers.
• Participate in customer communications across the entire life cycle of an ITAM project; this includes presenting intermediate and final results and assuring projects are conducted and closed to the satisfaction of all parties.
• Coordinate with Project Management team to communicate project status and ensure project milestones are being met.
• Other activities, as defined by ITAM management to successfully deliver ITAM consulting activities to customers.
• Support, coach, and mentor ITAM Analysts, Consultants, Senior Consultants and Principal Consultants.
• Possess specialist working knowledge of numerous software licensing models and metrics, covering a range of vendors, including a minimum of three Tier 1 software publishers: Oracle, IBM, Microsoft, SAP, Adobe, VMware, MicroFocus, RedHat, Autodesk.
• Experience of performing ITAM at a c-level, including engaging with customers’ senior management and directors.
• Demonstrable experience in Audit Defence activities and strategies.
• Highly competent in understanding complex business environments, identifying customers goals and issues and formulating ITAM strategies and solutions that need to be presented at the management level and above.
• Proven experience in designing and implementing ITAM programs, as well as leading and mentoring License Consultant teams performing on customer engagements.

Qualifications

• Bachelor’s Degree or relevant work experience
• Minimum 10 years of experience within the IT Asset Management field.

Required Skills

The ITAM Solutions Architect will be expected to understand all aspects of the IT life-cycle – from licensing to purchasing to deployment to decommissioning. Be experienced in three or more of the major vendors of either Wintel or Data Centre technology and hold some associated accreditations.

The Solutions Architect will have a minimum of 10 years’ experience in delivering ITAM solutions to global enterprise customers and will have considerable ITAM experience and be considered a knowledge leader in the ITAM Industry.

In addition, the ITAM Solutions Architect must demonstrate expert knowledge and experience with all ITAM Services tools. SHI are seeking a well-rounded experienced ITAM Solutions Architect and therefore we welcome all other relevant skills and experience.

Preferred Skills:

• Strong entrepreneurial spirit; a desire and willingness to “do whatever it takes”.
• Client-oriented, professional services mind-set.
• Ability to manage several projects simultaneously.
• Exceptional research skills and the ability to manage details.
• Exceptional analytical skills.
• Exceptional written and verbal communication skills.
• A second language (preferably French) will be an advantage.
• Exceptional organization and time management skills.
• Ability to think outside the box.
• Ability to stay self-motivated and self-directed.
• Willingness to adapt to changing business and technical priorities.
• Ability to work in a fast-paced, high-performance team environment.
• Proven experience as a Solutions Architect in ITAM in a similar or same field.
• Ability to manage multiple projects.
• Ability to create high-quality documentation with precision.
• Willingness to travel as needed.
• Ability to work with deadlines.
• Meticulous attention to detail.
• Highly organized and methodical.

Unique Requirements

• It is expected that this role will require frequent travel both nationally and internationally (50%)

Additional Information

• The estimated annual pay range for this position is $110,000 - $180,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status