ServiceNow Solution Architect - S2P( Source To pay)/ITAM

Newrocket; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

An established industry player is on the lookout for a highly skilled ServiceNow S2P Solution Architect to lead the delivery of innovative ServiceNow solutions. This role offers an exciting opportunity for a motivated individual to thrive in a dynamic consulting environment. You will be responsible for configuring and customizing ServiceNow applications, managing application development, and mentoring team members. If you have a passion for technology and a strong background in IT services and architecture, this role is perfect for you. Join a rapidly growing firm where your contributions will make a significant impact!

Qualifications

• 6-12 years of IT services and proven architecture experience.
• Minimum 4 years of work experience on the ServiceNow platform.
• 5+ years of leadership experience with IT Service Management tools.

Responsibilities

• Conduct requirements gathering workshops with clients.
• Configure and customize S2P/ITAM ServiceNow applications.
• Mentor project team members and provide technical guidance.

Skills

ServiceNow S2P/ITAM

IT Service Management

Client-facing consulting

Technical guidance

Leadership

Collaboration

Adaptability

Education

Bachelor's Degree in Computer Science

Tools

HTML5

CSS

JavaScript

AngularJS

React

Oracle

Microsoft SQL

Postgres

REST/SOAP

SFTP

Job description

NewRocket is seeking a ServiceNow S2P Solution Architect with Platform capabilities focus to be responsible for leading the successful delivery of ServiceNow solutions and services in a client-consulting environment. This position offers a high-profile growth opportunity for a highly motivated individual with strong technical, communication, and organizational skills, eager to succeed and join a rapidly growing company.

Responsibilities

1. Conduct requirements gathering workshops with clients in onsite and virtual environments.
2. Configure and customize S2P/ITAM ServiceNow applications focusing on platform capabilities such as Mobile App Engine, UIBuilder, Workspaces, and Performance Analytics.
3. Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, documentation, query optimization, and report-writing.
4. Mentor project team members through peer reviews and provide technical guidance.
5. Implement ServiceNow modules like IT Service Management, Knowledge Management, Service Level Management, Survey Management, Agent Workspace, Virtual Agent, Reports and Dashboards, and Performance Analytics.
6. Create script-based assignment and approval rules, custom related lists, Access Control lists, UI Policies, and client scripts.
7. Design and develop custom applications on the ServiceNow platform.
8. Create and execute development plans to meet evolving needs and requirements.
9. Apply knowledge of ITIL V4 processes and participate in ITIL process implementation.

Additional Responsibilities

1. Plan and package ServiceNow platform solutions and accelerators.
2. Conduct presales demos and Proof of Value presentations for prospective customers.
3. Lead S2P/ITAM capability requirements analysis sessions and customer workshops.
4. Troubleshoot and support ServiceNow applications and systems.
5. Draft use cases, functional requirements documents, proposals, and statements of work.
6. Review and guide on functional requirements documents.
7. Provide technical assistance in pre-sales activities.
8. Design custom or product-based solutions based on ServiceNow applications.

Qualifications

1. Experience with ServiceNow S2P/ITAM products.
2. 6-12 years of IT services and proven architecture experience.
3. Minimum 4 years of work experience on the ServiceNow platform.
4. 5+ years of leadership experience with Enterprise Management and IT Service Management tools such as ServiceNow.
5. 5+ years of client-facing consulting experience.
6. Passion for engineering science and technology, applying principles and techniques to managed services design and production.
7. Strong collaboration skills with customers, including needs assessment, quality standards, and satisfaction evaluation.
8. Ability to thrive in strategic planning, resource allocation, and team coordination.
9. Adaptability in fast-paced environments.

Technical Skills

• Scripting languages: HTML5, CSS, Bootstrap, JavaScript, AngularJS, jQuery, React.
• Databases: Oracle, Microsoft SQL, Postgres.
• Integrations: Web Services (REST/SOAP), SSO (Azure, OKTA), SAML, LDAP, OAUTH, JDBC, SFTP, E-Bonding.

Education

• A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems, or demonstrated work experience.