Italian Tech Support Specialist — Remote (Portugal)
CBTALENTS
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Benefits offered by this job
Job summary
CBTALENTS is seeking an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal. You will provide support in Italian and English and help resolve technical issues with empathy and clarity.
This remote role requires you to be based in Portugal or willing to relocate; relocation support is provided for eligible candidates. Prior customer service experience is preferred, and strong communication is essential to turn challenges into positive
Qualifications
- Fluent in Italian and English (must)
- Tech-savvy with strong communication skills
- Good problem-solving ability
- Detail-oriented and accurate
- Empathetic, patient and customer-focused
- Ability to stay calm under pressure
- Previous customer service experience preferred
- Relocation support provided is a plus
Responsibilities
- Provide technical customer service and support in Italian and English
- Identify, troubleshoot, and resolve customer issues
- Document cases accurately and follow up until resolution
- Explain technical solutions clearly to customers
- Maintain a positive customer experience and loyalty
Skills
Job description
CBTALENTS is seeking an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal. You will provide support in Italian and English and help resolve technical issues with empathy and clarity.
This remote role requires you to be based in Portugal or willing to relocate; relocation support is provided for eligible candidates. Prior customer service experience is preferred, and strong communication is essential to turn challenges into positive
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