Italian Tech Support Specialist: Training & Growth (Athens)

speakit; Kentucky; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Thorough training

Career growth opportunities

Inclusive work environment

Job summary

speakit is seeking an enthusiastic Italian-speaking individual to join our Customer Support team. You will assist customers with technical issues, guided by thorough hands-on training to become an expert in our client’s products.

Responsibilities include responding to inquiries via phone, email, or chat, guiding customers through troubleshooting steps, and escalating complex issues as needed. Join a friendly, inclusive team with growth opportunities.

Qualifications

• Fluent Italian language skills.
• Strong English proficiency (C1).
• Experience in customer support or service-friendly roles.
• Great communication and empathy with customers.
• Proactive problem-solving mindset.
• Comfort with learning new systems and processes.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a friendly and supportive manner.
• Guide customers through simple troubleshooting steps to resolve technical issues.
• Provide clear and timely updates to ensure customer satisfaction.
• Escalate complex issues to senior team members when needed.
• Maintain patience and a customer-first attitude while learning client products.

Skills

Italian language

English (C1)

Customer service

Communication skills

Problem solving

Computer literacy

Job description

speakit is seeking an enthusiastic Italian-speaking individual to join our Customer Support team. You will assist customers with technical issues, guided by thorough hands-on training to become an expert in our client’s products.

Responsibilities include responding to inquiries via phone, email, or chat, guiding customers through troubleshooting steps, and escalating complex issues as needed. Join a friendly, inclusive team with growth opportunities.